Team Lead - Salesforce

Key Responsibilities

• Lead, coach, and manage a team of Salesforce Administrators, including regular one-on-one meetings, goal setting, performance feedback, career development, and support for day-to-day execution. 

• Set team priorities, assign work, balance capacity, remove blockers, and ensure commitments are delivered with appropriate quality and timeliness. 

• Provide technical and functional guidance to the team, review proposed solutions and configurations, and promote consistent standards, documentation, and Salesforce best practices. 

• Serve as the first point of escalation for team members and operational issues, coordinating resolution and communicating risks, dependencies, and status to SaaS Applications leadership and business stakeholders. 

• Administer and maintain Salesforce environments, including user setup, roles, profiles, permission sets, and security settings. 

• Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, and automation tools (Flows, Process Builder). 

• Collaborate with business stakeholders to gather requirements, translate needs into actionable work for the team, and implement scalable Salesforce solutions. 

• Support CPQ and Billing configurations, ensuring accurate quote-to-cash processes. 

• Lead or support integrations between Salesforce and other enterprise systems using middleware tools (e.g., MuleSoft). 

• Monitor system performance, conduct regular audits, and implement optimizations for usability and security. 

• Create and maintain reports and dashboards to support business decision-making and team visibility. 

• Ensure system configurations, operating processes, decisions, and best practices are documented and maintained by the team. 

• Conduct training and knowledge-sharing sessions for end users, internal teams, and Salesforce Administrators. 

• Stay current with Salesforce releases, assess their impact, and recommend platform enhancements. 

• Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, and automation tools (Flows, Process Builder).  

• Collaborate with business stakeholders to gather requirements and implement scalable Salesforce solutions.  

• Support CPQ and Billing configurations, ensuring accurate quote-to-cash processes.  

• Assist in integrating Salesforce with other enterprise systems using middleware tools (e.g., MuleSoft).  

• Monitor system performance, conduct regular audits, and implement optimizations for usability and security.  

• Create and maintain reports and dashboards to support business decision-making.  

• Document system configurations, processes, and best practices.  

• Conduct training and knowledge-sharing sessions for end users and internal teams.  

• Stay current with Salesforce releases and recommend platform enhancements. 

Qualification

• Bachelor’s degree in Computer Science or a related field. 

• 8+ years of hands-on Salesforce administration experience, including senior-level responsibility for Sales Cloud, CPQ, and Billing. 

• Demonstrated experience leading, managing, or formally mentoring Salesforce Administrators; experience supervising a small team is preferred. 

• Strong people leadership skills, including coaching, delegation, performance feedback, conflict resolution, and team development.