Senior Renewal Representative

Accountabilities

• Own the renewal portfolio and retention targets, maintaining a rolling forecast and managing each renewal through a structured timeline.

• Deliver accurate renewal forecasts and updates as part of the weekly revenue planning process.

• Act as the primary customer contact and advocate, coordinating internal teams to resolve issues and support customer success.

• Plan and lead executive quarterly business reviews, demonstrating delivered value, reviewing adoption, and aligning customer priorities with the product roadmap.

• Establish an appropriate communication cadence across the portfolio to maintain strong relationships and proactively address customer needs.

• Monitor product usage, adoption, and account health to identify renewal risks early and implement mitigation plans.

• Negotiate renewal pricing, contract terms, and scope while identifying and closing expansion opportunities within existing accounts.

• Identify larger growth opportunities, including new business units, product lines, and use cases, and coordinate qualified handoffs to Account Executives.

• Manage monthly and quarterly consumption cycles for usage-based customers, including reconciliations, true-ups, and overage discussions.

• Collaborate with Revenue Operations and Finance to streamline usage tracking and develop repeatable, scalable processes.

• Maintain accurate customer, account, and renewal information in Salesforce.

Requirements:

• 4–6 years of experience in renewals, customer success, or account management within enterprise B2B software, with direct responsibility for retention or renewal targets.

• Demonstrated ownership of a renewal portfolio, including forecasting, proactive renewal planning, and accountability for commercial outcomes.

• A proven record of strong retention performance and success in achieving or exceeding targets.

• Confidence negotiating commercial terms, pricing, contract duration, and scope.

• Experience leading executive-level quarterly business reviews, including managing challenging customer relationships.

• Ability to interpret usage and adoption data and use insights to guide customer conversations and retention strategies.

• Working proficiency with Salesforce and a disciplined approach to maintaining accurate account and opportunity data.

• Strong commercial judgment, with the ability to recognize expansion opportunities and coordinate effective handoffs to sales teams.

• Experience managing accounts of varying sizes and complexity, from smaller customers to enterprise-level relationships.

• Adaptability, initiative, and enthusiasm for building processes in an evolving business environment.

• Preferred: Experience with consumption-based or usage-based pricing models, including true-ups and overage management.

• Preferred: Background in enterprise B2B SaaS, with exposure to retail, consumer packaged goods, or consumer brand customers.

• Preferred: Familiarity with quoting, order processing, or contract administration.

Benefits:

• Annual compensation range of $78,400–$98,000, with final pay depending on experience, skills, qualifications, location, and other relevant factors.

• Comprehensive healthcare coverage, including medical, dental, and vision insurance.

• Retirement savings plan.

• Restricted stock units and access to an employee stock purchase plan (ESPP).

• Flexible paid time off and paid holidays.

• Life insurance coverage.

• Mentorship opportunities and professional development support.

• Training and learning opportunities to strengthen skills and support career growth.

• Remote work flexibility for eligible candidates residing in Colorado, New York, Oregon, Texas, or Washington.

• Limited business travel, expected to be less than 15%.