Senior Manager, AMS Deal Desk

The Role

We are looking for a Senior Manager of AMS Deal Desk to join our team. This is a hybrid or remote role, reporting to the Director of Deal Desk in the WW GTM Operations department. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future. As a Senior Manager of Deal Desk, you will be an essential part of the operations team, guiding Sales and Sales Leadership on the execution of high-value, complex deals.

What you’ll do (Role Expectations)

• Partner directly with Sales and Sales Leadership to structure non-standard, high-value, complex, and profitable deals.
• Uphold pricing policies, revenue recognition standards, and corporate governance best practices.
• Collaborate cross-functionally across Sales, Legal, Finance, Product, and Operations to eliminate operational bottlenecks and obtain complete deal approvals.
• Develop and enhance team playbooks while continuously driving process optimization and reducing operational friction to support growth and scale
• Lead, mentor, and empower a high-performing team of Deal Managers to establish subject-matter expertise on premier opportunities and ensure successful execution

Who You Are (Success Profile)

• You act like an owner by letting your passion for the mission fuel your bias for action, operating with integrity, and seamlessly navigating between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator who is ambitious for the team, embraces a challenge culture through ongoing feedback, and knows that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed, building deep empathy for both internal and external customers and championing their needs from start to finish because you know their success is our success.
• You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results quickly without sacrificing quality to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 7+ years of experience leading a Deal Desk team , preferably in the high-tech industry
• Proficiency with Salesforce.com, SFDC CPQ, Microsoft, Google Suite, and Tableau
• Effective communication skills with the ability to breakdown complex deal structures into a digestible format
• Ability to thrive and adapt creatively and successfully to constant change in a fast-paced and team-oriented sales environment
• Analytical with proven critical thinking and effective decision making skills. Can do attitude, willing to roll up your sleeves and lead by example 

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrate strong AI fluency by leveraging coding assistants, LLMs, and Generative AI tools to accelerate troubleshooting, solution design, automation, and customer problem-solving, while applying sound technical judgment to validate outputs
• Bachelor's Degree in Business Administration, Finance, or a related field
• Experience scaling a Deal Desk organization 

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