Renewals Account Manager

Role

What you’ll do (Role Expectations)

• Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, adapting to threshold changes based on evolving business needs

• Take total ownership of the renewal process, ensuring exceptional experiences and high satisfaction levels for both customers and partners throughout a high-volume renewal ecosystem

• Identify and qualify commercial opportunities while developing and maintaining trusted partner relationships with key internal stakeholders across Deal Desk, Pricing, Customer Success, and Sales Operations

• Drive adoption of modern AI tools to efficiently manage tasks, optimize daily workflows, and maximize productivity to consistently meet and exceed targets within a variable compensation model

• Identify growth opportunities by developing a strong foundational understanding of Zscaler products to successfully migrate legacy contracts to current SKUs and hand off potential upsell opportunities to Account Executives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

• Bachelor’s degree or equivalent combination of education and professional experience

• 3+ years of experience in high-volume renewals, sales, customer retention, or account management environments

• Proven ability to efficiently manage a large volume of concurrent commercial transactions while consistently hitting performance and financial targets

What Will Make You Stand Out (Preferred Qualifications)

• Advanced ,active use of AI within your role to drive deeper data insights, elevate personal productivity, and uplift the overall quality of work for yourself and your team

• Prior knowledge of Zscaler’s product portfolio, operational tools, and commercial contracting frameworks

#LI-Remote

#LI-LK2