Presales Consultant

About the Role

We're seeking a Presales Consultant to join our North American Solutions Consulting team and be the technical voice in some of Ada's most important deals. You'll partner with our Account Managers and Account Executives to run discovery with customer service leaders, uncover what's really holding their operations back, and show them, with working demos built in Ada, what an AI agent can do for their customers across chat, email and voice.

This is a hands-on role. You'll design automation-first solutions for complex deals, help clients see where generative AI fits their business, and bring what you hear in the field back to our Product and Engineering teams so it shapes what we build next.

Outcomes 

• Take full technical ownership of a North American book of Account Managers and Account Executives within your first quarter, from first discovery call through technical scoping
• Win deals with custom, prospect-branded demos of Ada across chat, email and voice, and build reusable demo assets the whole team can use
• Lead technical evaluations and proofs of concept that turn interested buyers into confident ones
• Set every closed deal up for a fast launch with a clear technical scoping handoff to our Professional Services team
• Own the technical answers to RFPs and security questionnaires on your deals
• Grow technical win rate, influenced pipeline and closed ARR across your book, and turn recurring product gaps from the field into input for Product and Engineering

About You

• 3-5 years in presales, solutions consulting, or presales engineering
• Proven track record of winning deals by communicating value and differentiation
• Strong understanding of AI technologies, including LLMs and generative models, and their business applications
• Technical proficiency with APIs, SaaS platforms (e.g. Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies
• Exceptional communication, storytelling, and relationship-building skills

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