Manager, Renewals

An overview of this role

Reports to: Senior Manager, Renewals

Manager, Renewals Responsibilities

• Extends to that of a Senior Renewal Manager.
• Manage Renewals team to ensure healthy weekly activities
• Review weekly forecasts and business outcomes with reps and sales managers. This includes win/loss review so we can iterate our approach based on our success and failures.
• Responsible for all renewals of all contracts and upgrades
• Collaborates with regional Sales and Customer Success leaders
• Hires, coaches and develops Renewal Managers
• Participates in the design and execution of the Renewals Manager playbooks

Manager, Renewals Requirements

• Demonstrated sales or renewals management experience
• Aptitude for continous improvement philosophy and strategy development and execution

About the team

The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.