IT Associate

Location: Remote with travel to Habitat Health sites (25% travel)

Estimated Start Date:  November 30, 2026

Role Scope: The IT Associate helps keep Habitat Health's multi-site PACE centers running securely and reliably. You will own hands-on engineering and project work across endpoints, networking, cloud, printing, AV, phone, and digital signage; automate repetitive work; and help build the playbooks and tools our internal IT team relies on.

Core Responsibilities & Expectations for the Role

• Own and deliver IT projects from scoping through deployment and documentation, including secure badge-release printing, conference room buildouts, and new site setups, including Wi-Fi surveys, rack and cabling work, and UPS/power planning.
• Deploy and maintain conference room technology (Teams Rooms, displays, speakerphones, cabling); administer office and conference room digital signage; administer phone systems including hard phones, mobile phones, and soft phones (e.g., Teams Phone, RingCentral, TalkDesk, etc.).
• Build and maintain onboarding and offboarding playbooks and automation, and contribute to internal engineering efforts by writing scripts, tools, dashboards, and documentation (PowerShell, Python, Microsoft Graph, Power Automate, etc.)
• Support multi-site printers, peripherals, and AV equipment, including hardware setup, driver/firmware management, and vendor coordination.
• Administer and troubleshoot network infrastructure, including switches, wireless access points, firewalls, VPNs, and overhead paging/speaker systems, using CIDR/subnetting, firewall rules, static routes, and VLAN knowledge; resolve escalated issues with root cause analysis, support disaster recovery and backup restore testing, and document fixes in the knowledge base.
• Administer SaaS applications, including access reviews, license optimization, and SSO configuration
• Stay current with technology trends and products, including laptops, CPUs, GPUs, RAM, and general technology news, to inform hardware purchasing and recommendations.
• Manage Entra ID and Microsoft 365 policies, including user and group account administration, conditional access, and basic Windows Server administration.
• Follow HIPAA and security best practices in all work, supporting asset inventory, access reviews, and audit requests.

Required Qualifications:

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical field, or equivalent hands-on experience; 1+ years of IT, engineering, or technical experience (internships and substantial project work will be considered).
• Strong analytical and problem-solving skills, with a methodical approach to isolating issues across hardware, software, and network layers.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnetting/CIDR, Wi-Fi, VPN, and network diagrams.
• Understanding of different operating systems (Windows, Mac, Linux, iOS, Android), hypervisors, virtual machines, RDP, and SSH.
• Familiarity with Microsoft 365, Entra ID, Teams, and SharePoint.
• Scripting or software development experience (e.g., PowerShell, Python, Microsoft Graph, etc).
• Exposure to cloud infrastructure (Azure or AWS).
• Hands-on experience with printers, AV equipment, and peripherals.
• Clear written and verbal communication, including the ability to explain technical topics to non-technical teammates.
• Aligns with our purpose and our values, and is excited about living those out in daily practice.
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to have:

• Hands-on experience building servers, computers, and home labs
• Experience in a healthcare or HIPAA-regulated environment

Compensation:  

The anticipated base salary range for this position is $81,000–$95,000 for candidates located in San Francisco, New York City, or Seattle, and $76,000–$90,000 for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.