Analista de planejamento Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de planejamento Pleno based in Brazil.

We are looking for a detail-oriented Planning Analyst to manage and optimize dialer planning and control processes across multiple operational teams.
In this role, you will oversee the complete lifecycle of CRM data and calling lists, ensuring accurate imports, campaign configurations, and performance monitoring.
You will analyze operational indicators to identify bottlenecks, track productivity, and improve contact and conversion rates.
Acting as a bridge between operational leaders and CRM developers, you will translate business needs into clear technical requirements and help validate new solutions.
You will also contribute to improving lead distribution, reporting processes, and operational management tools.
This fully remote opportunity is ideal for an analytical and proactive professional who enjoys working with data, technology, and continuous improvement.
Your work will directly support more efficient, measurable, and results-driven operations.

Accountabilities

You will manage the planning, execution, and continuous improvement of dialer operations, ensuring that teams have reliable data, effective campaigns, and accurate performance insights. Your responsibilities will include:

• Manage the complete lifecycle of dialer databases, from extracting information from the CRM to importing, monitoring, and closing lists.

• Configure and monitor campaigns, contact lists, dialing queues, and operational parameters, ensuring the quality and accuracy of the data used.

• Prepare and monitor operational reports and KPIs, including productivity, database utilization, successful contact rates, and conversion.

• Analyze large volumes of data to identify operational bottlenecks, performance deviations, and opportunities for improvement.

• Recommend and implement process improvements to increase operational efficiency and campaign results.

• Serve as the main point of contact between operational leadership and CRM development teams, gathering requirements, organizing requests, and validating delivered solutions.

• Identify opportunities to improve lead processing, distribution workflows, reporting structures, and operational control tools.

• Support planning, performance management, and continuous improvement projects across the organization.

Requirements

The ideal candidate has experience in operational planning and a strong analytical mindset, combining technical knowledge of CRM and dialer systems with the ability to turn data into actionable improvements. You should be organized, proactive, and comfortable working with performance targets and multiple stakeholders.

• Bachelor's degree completed or in progress in Business Administration, Engineering, Commercial Management, Information Systems, or a related field.

• Experience in operational and/or strategic planning.

• Familiarity with customer service, call center, telesales, or back-office operations.

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Analytical, proactive, and results-oriented approach, with the ability to work effectively with targets and performance indicators.

• Advanced CRM knowledge, including data extraction and analysis, reporting, field structures, and sales or operational funnels.

• Experience with dialer platforms, including list imports, campaign configuration, and performance monitoring.

• Advanced Excel skills, including pivot tables, XLOOKUP (PROCX), array formulas, and Power Query.

• Proficiency with Google Workspace tools, including Sheets, Docs, Slides, and Forms.

• Ability to analyze large datasets and translate findings into practical operational improvements.

Additional qualifications that would be an advantage:

• Knowledge of Power BI.

• Experience with control desk functions or call center, telesales, and credit operations.

• Familiarity with task and project management tools such as Jira, Trello, or Notion.

• Knowledge of macros and VBA.

Benefits

• Monthly salary of BRL 4,000.

• Salary advance.

• Medical insurance.

• Dental insurance.

• Life insurance.

• Birthday day off.

• TotalPass membership.

• Home-office allowance.

• Meal and food allowance.

• MediQuo access.

• Birthday voucher.

• Fully remote working arrangement.