Storage and Backup Enterprise Services Architect (Remote)

About The Role

This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a highly skilled and experienced Level 5 Storage & Backup Enterprise Services Architect to join our dynamic IT team. The ideal candidate will possess in-depth knowledge of storage and backup systems and demonstrate strong leadership and problem-solving skills. This is a senior-level position that requires extensive experience in designing, implementing, and maintaining complex storage and backup environments. 

This position is supported by a 24x7x365 team, but occasional evening and weekend work may be required to handle emergencies or perform system maintenance. 

Candidates must be based in the United States. 

KEY RESPONSIBILITIES 

• Architecture & Managed Services Leadership 
  • Define and own customer-facing hybrid cloud architectures for Azure-based managed services. 
  • Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers. 
  • Ensure architectures align with contractual SLAs, SLOs, and support models. 
  • Establish and enforce architecture, security, and operational standards across customer environments. 
• Hands-On Technical Leadership 
  • Maintain hands-on involvement with storage and backup systems in production. 
  • Lead troubleshooting and serve as the highest-level escalation point for complex customer issues. 
  • Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery. 
• Customer Engagement & Advisory 
  • Act as a technical lead and trusted advisor for enterprise customers. 
  • Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews). 
  • Translate customer business requirements into secure, supportable cloud architectures. 
  • Support presales and solution design, including architecture validation, scoping, and risk assessment. 
  • Guide customers through cloud adoption, modernization, and hybrid integration strategies. 
• Operations & Reliability 
  • Provide architectural leadership for 24×7 managed service operations, including on-call participation. 
  • Lead major incident response efforts, including customer communication and post-incident reviews. 
  • Drive reliability, performance, and cost optimization improvements across customer platforms. 
  • Ensure operational readiness for new customers and onboardings. 
• Mentorship & Influence 
  • Mentor senior engineers and architects within the MSP organization. 
  • Influence technical strategy, tooling, and service offerings across the managed services portfolio. 
  • Evaluate Azure services and technologies to improve customer outcomes. 

• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

REQUIRED QUALIFICATIONS 

Required: 

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. 
• Experience: 
  • 15+ years of experience in storage and backup system administration and engineering in enterprise environments. 
  • 5+ years designing and operating Microsoft Azure for enterprise or MSP customers. 
  • Deep, hands-on storage and backup system administration experience in enterprise production environments. 
  • Proven experience managing Dell storage and backup solutions. 
  • Deep expertise in the administration of storage and backup systems. 
  • Experience with backup and recovery processes. 
• Certifications: 
  • Required: One Dell backup/data-protection certification, such as Dell Avamar, Data Domain, or PowerProtect; and
  • One specialized Dell enterprise storage certification in either:
    • Dell PowerScale (formerly Isilon); or
    • Dell PowerMax (formerly VMAX).
  • Azure Architect Certification (nice to have).
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues. 
• Leadership: Demonstrated leadership abilities, including project management and team mentoring. 
• Communication: Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders. 
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and technologies. 

Preferred: 

• 15+ years of prior Storage and Backup administration experience in complex corporate or enterprise environments. 
• Extensive experience delivering customer-facing managed services in SLA-driven environments. 
• Strong expertise in hybrid cloud architecture, enterprise networking, identity, and security. 
• Strong expertise in Cisco products. 
• Extensive background in 24×7 cloud and infrastructure operations, including incident response. 
• Experience with containers and orchestration at scale (Docker, Kubernetes / AKS). 
• Additional Azure certifications (Azure Security Engineer Associate, Azure DevOps Engineer Expert). 
• Experience working in MSPs or consulting organizations supporting multiple enterprise customers. 
• Familiarity with ITIL, SRE, or service management frameworks. 
• Experience supporting regulated, high-availability, or compliance-driven environments. 
• Exposure to cloud migration and modernization engagements. 

Some of Our Benefits 

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance 
• Annual BYOD (Bring Your Own Device) reimbursement up to $500