UX Researcher

Location 

This role can work remotely from anywhere in the USA. Some travel to the DC area may be required. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.  

What Will You Do? 

We are seeking a UX Researcher to join our team and help us deliver user-centered design solutions for our government clients. As a UX Researcher, you will be responsible for planning, conducting, and analyzing user research to inform the design of digital products and services for government clients. This role would be great for researchers with a background in FinEd/FinTech and/or content strategy

• Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions
• Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data
• Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience
• Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to help build understanding and guide delivery
• Developing and maintaining research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards
• Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services
• Staying up-to-date with the latest research trends, tools, and techniques, and sharing knowledge with the team to promote a culture of innovation and continuous improvement

• Bachelor's degree in UX research, human-computer interaction, psychology, sociology, or a related field
• 3+ years of experience in UX research, preferably in a federal consulting or government environment
• Proficiency in research methods such as interviews, surveys, usability testing, and ethnographic studies
• Understanding of user-centered design principles and methodologies
• Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations
• Strong communication and collaboration skills, with the ability to work effectively in a team environment
• Willingness to learn and grow in a fast-paced and dynamic environment
• Must be able to pass and maintain a Public Trust security clearance

• Background in financial education and/or financial tech and/or content strategy is a plus

Perks & benefits:

Competitive base salary

Flex hours

Work from home flexibility

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Flex Spending Account

Company provided short-term disability

Company provided life insurance

Commuter benefits

Generous PTO

11 Paid holidays

Professional development opportunities

New business referral bonus

Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.

Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We are dedicated to promoting diversity, equity, and inclusion within our organization and beyond.

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