Toolio Solution Consultant

About Us

At Toolio, we're on a mission to assist retailers in navigating the complex, competitive, and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Buying and planning are key retail disciplines that have long been dominated by manual, error-prone spreadsheets, and accurate inventory planning has never been more critical. Toolio's cloud-based merchandise and demand planning platform was created to support the next generation of retailers in automating critical workflows, gaining real-time insights, and making faster, data-driven merchandising decisions. Trusted by leading brands including Mack Weldon, Chubbies, Boll & Branch, Bombas, and more, Toolio is revolutionizing the retail industry.

Location: Remote, Austin, TX

 

The Opportunity

Toolio is growing, and we are seeking a passionate Merchandising or Planning expert to support Customer Success by providing training and best practices for leading brands and retailers. Additionally, this role involves partnering with Sales to utilize a consultative, solution-focused discovery approach for delivering detailed demos and creatively addressing prospect pain points to bring deals to a successful close.

Reporting to our VP of Customer Success, this presents an exciting and unique opportunity for a dynamic, driven individual who is motivated by teaching and elevating customer champions. We seek someone with a development-focused mindset, eager to gain experience in new disciplines such as technology, sales, and customer success, and to help define the future of retail!

 

In this role, you will:

• Develop a deep understanding of the Toolio product offering and value proposition 
• Lead training, and user adoption by providing best practices sessions for Toolio customer as part of the Customer Success team
• Collaborate with Implementation Specialists and Customer Success Managers to successfully drive customer value and ROI from Toolio.  
• Stay up-to-date on retail industry trends and leading practices around Planning and Merchandising to act as a consultant to our clients and adapt strategies to changes in the marketplace
• Contribute to internal and customer-facing webinars, case studies, training material and asset development
• Be a strong advocate for customers to our Product teams by bringing the voice of the customer to better understand how we can grow and evolve with the market
• Collaborate with Account Executives on sales opportunities with leading brands and retailers to discover business goals, pain points, and requirements and effectively demonstrate the Toolio solution

 

 

Requirements

• 5+ years in retail planning and/or merchandising. The ideal candidate has worked at 2+ retailers, has multi-brand and vertical retail experience and has operated in both large companies and startups.
• You’re more of an extrovert than an introvert and you’re looking for an opportunity to get into a customer facing role
• You’re passionate about elevating brands, love tackling complex pain points, partnering with them to solution new approaches to grow and scale their businesses with Toolio
• You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators.
• You are confident, diligent, proactive, organized, curious, a self-starter, motivated, and excited to work with our customers to collaborate cross-functionally
• You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators
• Appetite to work in a fast-paced startup environment and wearing multiple hats; this won’t be a traditional solution consulting or retail planning job  
• Comfortable with traveling to customer locations and working with customers onsite (25-30%)
• Familiarity with planning software like (Toolio, Blue Yonder, Oracle) and previous training/consulting experience is a big plus

 

The Ideal Candidate

• 5+ years in retail planning and/or merchandising. The ideal candidate has worked at 2+ retailers, has multi-brand and vertical retail experience and has operated in both large companies and startups.
• You’re more of an extrovert than an introvert and you’re looking for an opportunity to get into a customer facing role
• You’re passionate about elevating brands, love tackling complex pain points, partnering with them to solution new approaches to grow and scale their businesses with Toolio
• You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators.
• You are confident, diligent, proactive, organized, curious, a self-starter, motivated, and excited to work with our customers to collaborate cross-functionally
• You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators
• Appetite to work in a fast-paced startup environment and wearing multiple hats; this won’t be a traditional solution consulting or retail planning job  
• Comfortable with traveling to customer locations and working with customers onsite (25-30%)
• Familiarity with planning software like (Toolio, Blue Yonder, Oracle) and previous training/consulting experience is a big plus

 

To learn more about how we work and what we are looking for in candidates, check out our core values.

We offer competitive base pay with the salary range of $75k - $100k. In addition to base salary, this role includes variable and performance based bonus, generous early-stage equity, and benefits including medical/dental/vision.

Our Company And Founders

Toolio is a distributed team with headquarters in NYC and offices in Turkey backed by top VCs and apparel industry executives. Toolio was founded in 2019 by Eytan Daniyalzade and Berk Atikoglu, serial entrepreneurs who have worked together for more than 10 years. Their previous company, Stylr, was acquired by Walmart Labs in 2014. At Walmart, they lead teams that delivered various groundbreaking products like Sam’s Club Scan & Go and Walmart Pay which reach millions of users and process billions of dollars each year. While at Walmart they got to see that the tools used by planners and merchants were years behind the technology they had built for consumers. So they set out on a mission to change this by building a modern merchandising platform, Toolio.

Toolio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Come build a great company with us!

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