Title Assistant

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Title Assistant job family applies to a wide range of administrative or support duties that broadly support residential, commercial and/or industrial title processes. Collates and gathers information, responds to inquiries, and reviews and validates the accuracy and completeness of data. Provides customer service to external clients and field escrow offices. This role may be found in a production center, branch office, or as part of a title team. May act in a liaison role and work with multiple parties to coordinate the resolution and completion of the title process. May also be in a specialized support role that supports the title process.

Employees gains skills and experience and can complete most tasks with little instruction.

What You'll Do

• Performs a wide range of administrative duties that require experience, skill and knowledge of title policies and practices.
• Creates and maintains files, records and reports; monitor and track workflow
• Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information and prepares documentation and reports
• Communicates with internal and external groups
• Other duties as assigned
  
  

• High School diploma or equivalent
• 2+ years title industry experience
• Experience with MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Customer service orientation
• Exercises good judgment
• Working knowledge of company and/or client operating systems
  
  

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