Technical Support Specialist

Technical Support Specialist
Fully Remote
$24,000 - $36,000/ Month DOE + Pension + Holiday

Exciting opportunity for a Technical Support Specialist with proficient experience in IT Support, presale, and post-sale technical customer support to join a specialist B2B SaaS scale-up company offering a fully remote position within a thriving emerging market.

This company are a SaaS B2B company who are passionate about revolutionising identity verification with their ground-breaking and innovative solutions. They are leading the way in ID verification and are growing into dynamic emerging markets across the Middle East.

In this role, you will provide hands on fast response technical support including staying up to date with the ticketing system and providing pre-sale/ post sale technical customer support. You will be responsible for managing customer success and support to maintain the market beating NPS. This is a very independent role within the company meaning there is a clear route for you to take ownership and fully assist the technical support and assisting with business operations.

The ideal candidate will have proven experience in a B2B SaaS market and extensive experience in IT Technical Support. The candidate will be hands on and must be comfortable with working on an independent basis within a scale-up environment. Candidates must have an in depth understanding of customer facing support, have a degree and must be within a GMT +/- 4 hour time zone.

This is a unique opportunity for an independent and forward-thinking Technical Support Specialist to join an expanding business offering the chance to grow with the company.

The Role:
* Provide hands on fast response technical support
* Manage the ticketing system, providing pre-sale/ post sale technical customer support
* You will be responsible for managing customer success to maintain the market beating NPS
* Independent role within the company meaning there is a clear route for ownership
* Fully Remote working

The Person:
* Proven experience in a B2B SaaS market
* Extensive experience in IT Technical Support
* Hands on candidate and must be comfortable with working on an independent basis
* Candidates must have an in depth understanding of customer facing support
* You must have a degree and must be within a GMT +/- 4 hour time zone

Reference Number: BBBH218955

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Lucy Fraser-Stansbie at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

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