Technical Support Specialist

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.

About Flexspring

Flexspring is the leading expert in data integration for HR applications. We work with various clients to build customized integrations that will solve their specific HR business needs.

The Opportunity

Business is booming at Flexspring. We seek an experienced Technical Support Specialist to join our all-star Delivery team. If you love to proactively solve problems, flawlessly plan and execute projects, collaborate with a young, motivated, and diverse team, and work in a fast-paced environment, then we would like to meet you. 

Your Key Responsibilities

• Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA
• Provide exceptional communication to all parties, both internal and external.
• Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously..
• Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client
• Participate in quality assurance processes including production update testing, pre-release testing, and other forms of collaborative quality assurance work.
• Identify progress gaps and provide suggestions and feedback to the manager to improve them.
• Participate in the rotation of future on-call support processes.

What We Offer

• Work from home. Enjoy flexible hours.
• Work with cutting-edge technology in the growing field of data integration.
• Own your success: Receive an attractive base salary, enjoy an empowering work culture, and apply your expertise to meaningful work.
• Expect excellence: Collaborate, learn, and grow with a high-performance team.
• Support and coaching from some of the most engaging colleagues in the industry

Required Skills And Attributes

• College Diploma equivalent or in Computer Science, Mathematics, Physics, Statistics, Data Analysis or equivalent experience.

• Software development experience with Java, Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc

• Experience in log management tools such as Kibana, and Sumologic

• Strong desire to learn new technology.

• Proven ability to manage competing priorities with tight deadlines

• Strong critical thinking and problem-solving skills, both technical and business.

• A proven track record in going the extra mile with customer service engagements.

• You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty.

• Able to discuss and give your input on client service tickets, and communicate solutions to clients.

• Demonstrated experience in fast-paced environments and meeting company and client deadline expectations when resolving Service Requests.

• Excellent attention to detail and ability to troubleshoot quickly and efficiently.

• Self-aware, motivated, coachable, ability to collaborate with all team members.

• Fluent in French both verbal and written communication.

Nice to Have

• Software development experience with Java, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, etc.
• Experience or functional understanding of ETL (Extract, Transform, Load).
• Experience with ticket entry & standard service-desk operations.
• Experience with HR/Finance data integrations.
• Experience with Oracle HCM, Taleo, Workday, ADP, Greenhouse HR, Bamboo HR
• Bachelor’s degree in Computer Science, Mathematics, Physics, Statistics, Data 
• Analysis or related field, or its equivalent engineering degree or professional experience. 
• Fluent in French both verbal and written communication. 

For more information about Flexspring, visit: https://www.flexspring.com/ 

Equal Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.

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