Technical Support Engineer US

About the Job:

As a Technical Support Engineer, you will report to the US Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience.

You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively solve customer problems while honing your technical skills. You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity.

LaunchDarkly is a growing software company with a bold mission carried out by a diverse team of employees, and we're looking for someone like you to help us continue to grow. We provide a great compensation package including equity and benefits (including medical, dental, and vision), work flexibility (remote-friendly), and excellent salaries.

We believe every software team can benefit from using flags and improved feature management practices, and we want your help making that vision a reality. So if you're curious and excited about improving the lives and work of software developers around the world, this role will be a great fit!

Responsibilities:

• Become a technical expert on the LaunchDarkly platform (including SDKs)

• Troubleshoot and resolve customer issues

• Work with engineering to resolve customer bugs

• Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more

• Use development time to grow and contribute beyond your daily customer work

Qualifications:

• 2 or more years of experience working with customers

• Knowledge of programming and its core concepts, including fluency with at least one programing language (e.g., Node, PHP, Java)

• Passion for learning, and applying that knowledge to solving customer issues and advocating for their success

• Prefer working hours of 8am-5pm Pacific

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

Learn more about the interview process & what it’s like to work with LaunchDarkly's Product Delivery team!

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

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