Technical Lead

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

Join the Conversation Orchestration team at LivePerson as a hands-on Technical Lead! In this exciting role, you will work with internal and external AI platforms to improve and simplify brand-to-customer messaging experiences. You will be responsible for leading the development of AI-driven agent matching and routing solutions, modernizing legacy systems, and building new features from the ground up.

As a hands-on Technical Lead, you will play a crucial role in driving the success of our Conversation Orchestration team. Your expertise in software development and management will ensure the seamless delivery of AI-driven solutions that enhance the messaging experience for brands and customers alike. If you are a talented software engineer with a passion for leadership and innovation, we would love to hear from you.

Responsibilities:

• Manage and lead a team of software engineers to design and develop high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.
• Collaborate with internal teams, external partners, and large customers to deliver AI-based solutions.
• Design, build, and deploy Java-based enterprise-level solutions and REST-based APIs for backend services.
• Oversee the development of new and innovative features while maintaining and supporting existing applications and services.
• Utilize monitoring tools and logging services to debug and analyze production issues.
• Evaluate open-source tools and frameworks, making recommendations for usage when applicable.
• Develop technical specifications and documentation in coordination with the data science team.
• Design, build and deploy machine learning pipelines.

Requirements:

• Proven experience as a strong Java, NodeJS, TypeScript, and/or Python backend systems developer.
• Strong experience with complex systems designs and large-scale traffic management.
• Experience in enterprise systems integration and hands-on people management.
• Ability to communicate designs effectively through flowcharts, sequence diagrams, and similar methods.
• Strong computer science fundamentals, including data structures and algorithms.
• Experience working with data at scale, including Kafka and NoSQL databases.
• Demonstrated ability to self-learn and grow professionally.

Nice to Have:

• Experience with Java backend applications (including TypeScript, and Python).
• Familiarity with cloud-based systems (AWS, GCP, or Azure).
• Experience with database fundamentals (SQL, indexing, etc.).
• Knowledge of multi-cloud security practices.

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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