Technical Knowledge Manager

Material Security is looking for a highly skilled, detail oriented, and experienced Technical Knowledge Manager to join our team. You will be a founding member of the Technical Writing team and play a pivotal role in maturing our product documentation and building this team and related processes. You will be able to create clear, concise, consistent and user-friendly multimedia documentation, explaining advanced concepts in a simple way. You will be able to work independently and cross-functionally with teams like EPD, QA, Customer Success, Support, and Revenue.

Responsibilities

• As the founding member of this team, the Technical Knowledge Manager will define and deliver the foundational framework for our customer-facing technical documentation. 

• Deliver the first set of external documentation, including multimedia content, to our customers. 

• Build out tooling to support our internal and external documentation framework. 

• Define and deliver modern and scalable documentation organizational practices including frameworks, strategy and architectural design. 

• Partner closely with Customer Experience and Solutions Engineering teams to build out an internal technical knowledge base and related processes/framework. 

• Partner closely with Engineering, Product, and Design (EPD) to ensure documentation deliverables are delivered to CX teams efficiently and completely when EPD ships new features or updates. 

• Utilize a data-driven approach to prioritize content requests from internal stakeholders and customers. 

• Bring curiosity, positivity, flexibility and ownership to each day.

What We're Looking For

• 3+ years of experience in a technical writing or knowledge management role. 

• 2+ years of experience building out internal and external documentation strategies,  including frameworks and architectural design.  

• Experience with strategies that have a self-service or digital-led first lens is a plus. 

• Proven ability to leverage internal subject matter expertise to create complete and comprehensive customer-facing documentation. 

• Experience with documentation and internal knowledge base tooling. 

• Experience utilizing a data-driven approach to prioritizing deliverables.  

• Experience delivering written documentation and associated multimedia content (videos, gifs, audio, etc). 

• Excellent communication skills.

• Strong organization, time and project management skills. 

• Experience in cybersecurity or identify management is a plus. 

• Experience with GitBook is a plus.

Material Security is a remote-first workplace with an office in San Francisco, California.

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Compensation at Material Security is determined by a range of factors, including but not limited to the individual’s particular combination of knowledge, skills, competencies, and experience. The projected compensation range for this position is $150,000 to $185,000. The projected salary range is just one component of Material Security’s total compensation package for employees.

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