Technical Integration Consultant (SaaS)

About Listrak:

We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000+ leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we have employees spanning over 30 states (and growing!). We are a 350-person organization led by a passionate leadership team that is invested in bringing together diverse, creative, intelligent minds to create an amazing workplace and product. Want to know more?

Check out more about our culture here!

About the Job:

As a Technical Integration Consultant, you will be in a client-facing, consultative role with the primary goal of assisting clients as they integrate their website/eCommerce platform with the Listrak Platform. The role establishes and communicates data requirements for client data imports, reviews client data and troubleshoots issues.

This position is part of a larger Integration Services team which encompasses all client technical systems, including multiple cross-channel data sources such as POS, OMS, and various forms of CRM. The Integration Services team is part of a larger Professional Services department whose mission is to onboard clients and set up automated solutions. You will regularly work cross-functionally with Project Managers, Designers, Quality Analysts, as well as Sales and Account Managers. Establishes and communicates data requirements for client data imports, reviews client data and troubleshoots issues.

Communication is a large focus, whether it is in the form of relaying integration requirements, solution limitations, troubleshooting issues, etc. to client contacts or project-related risks and issues, integration timelines, etc. to internal team members. Second, but equally as important, are problem solving and critical thinking skills in conjunction with a technical background; this is what sets the Technical Integration Consultant apart as a highly valuable technical resource.

You should have:

A degree or certification in a Computer Science-related field or equivalent front-end development experience
2+ years of experience in a cross-functional project team, with an emphasis on technical consultation and troubleshooting; experience with technical implementations/integrations in a SaaS company or similar environment is ideal
Experience within ecommerce SaaS platforms
A basic understanding/usage of various front-end programming languages/protocols such as JavaScript frameworks (Angular, jQuery), JSON, and XML, as well as SOAP and REST API; back-end languages such as C# are a plus
The ability to manage competing priorities with strong time management skills
Customer service experience; the ability to build client rapport
The ability to communicate technical concepts to both technical and non-technical audiences, including external and internal teams

Why join Listrak?

At Listrak, we take every voice into consideration—we invite and encourage our employees to help us solve problems and anticipate the unknown. We invest in our employees and work to grow and develop you in your career. We are highly collaborative and team oriented, and we take pride in our culture at Listrak!

Some of our amazing benefits include:

Health/Dental/Vision Insurance
401(k)
Open Time Off (OTO)
Nine Paid Holidays
Disability Insurance
Life Insurance
Optional Insurance: Life, Accident, Hospital Indemnity, and Critical Illness
Parental Leave
Volunteer Time Off
Birthday Time Off

We also encourage our employees to have work/life balance, with benefits like generous time off, remote capabilities, and volunteer time off. We love to give back to our community (and yours!) and we take our social responsibility seriously, sponsoring and hosting local high school tech programming, volunteering our space for community organizations, and donating time and resources for non-profits like Meals on Wheels, Habitat for Humanity, and our local YWCA.

Come join our growing team!

Listrak is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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