Technical Account Manager

Qohash is a cybersecurity startup, modernizing industry practices around the detection and protection of enterprise-sensitive information. We enable organizations to more efficiently and accurately manage data risks and prevent breaches. One of our key differentiators is the ability to provide truly actionable and meaningful insights to our users who live and breathe data security every day.

The Technical Account Manager will be responsible for building and maintaining strong relationships with our key customers. They will serve as their dedicated technical point of contact, providing personalized support, and ensuring their success with our product. They will collaborate closely with internal teams to address customer needs, provide technical guidance, and advocate for the customer within our organization. 

The successful candidate will be a highly organized and detail-oriented individual, able to manage multiple projects and priorities effectively. Additionally, they will possess excellent communication and interpersonal skills, able to build strong relationships with internal and external stakeholders at all levels of an organization. Finally, the candidate has technical knowledge and the ability to understand and troubleshoot software applications, IT infrastructure, and related technical issues.

As a Technical Account Manager, your responsibilities will be as follow: 

• Act as the primary technical contact for assigned key customers, understanding their technical requirements, business goals, and challenges. 
• Build and maintain strong relationships with customers, serving as a trusted advisor and advocate.
• Provide technical guidance, best practices, and recommendations to optimize the customer's use of our product.
• Assist with product onboarding, implementation, and customization, ensuring a smooth transition for customers.
• Conduct regular check-ins with customers to understand their evolving needs, address any concerns, and provide ongoing support.
• Collaborate with internal teams, including Technical Support, Product, and Engineering, to resolve customer issues and ensure timely resolution.
• Advocate for the customer within our organization, ensuring their feedback and requirements are considered in product development and enhancements.
• Monitor customer health and engagement, proactively identifying opportunities for upselling or cross-selling our products.
• Stay up-to-date with industry trends, product updates, and new technologies to effectively support customers and provide relevant recommendations.

• Bilingual (French and English)
• Bachelor's degree in a technical field (Computer Science, Engineering, etc.) 
• Proven experience in a customer-facing role, such as Technical Account Management, Customer Success, or Solutions Engineering
• Strong technical background and understanding of software applications, cloud technologies, and IT infrastructure
• Previous data security experience, including a solid understanding of data protection principles, encryption, access controls, and industry best practices

Tags

Apply to job