Technical Account Manager

Be the Critical Piece between cutting edge technology and our customers success!

In our fast-paced Managed Service Provider (MSP) environment, the Account Manager role extends beyond mere sales. You'll become a trusted advisor—a bridge between our innovative services and the clients whose growth depends on them. With your deep understanding of their unique business needs, you'll tailor technology solutions that not only solve problems but propel their operations into new realms of efficiency.

Our commitment to you: You will grow so fast in this role. From learning new technologies that help businesses grow, lower their risk and increase their productivity, you will be a huge asset to our clients. 

As our Account Manager in the service department, reporting directly to the vCIO, you will:

1. Client Relationship Management:

• Serve as the primary business contact for clients, ensuring policy adherence and procedure maintenance.
• Utilize your high level of independence, business acumen, and exceptional client service skills.
• Organize tasks effectively while accurately monitoring client work through service calls and documentation.
• Collaborate with vCIOs regularly to align sales services with client needs.
• Remain accessible for product inquiries and quick sales opportunities between regular meetings.

• Demonstrate knowledge of our comprehensive product stack to optimize client solutions.
• Negotiate with vendors to secure top-tier products at competitive prices.
• Communicate effectively with business owners, translating IT requirements into actionable service proposals.
• Stay abreast of market trends to inform strategic account planning.
• Record all account activities within our Professional Services Automation (PSA) system.

• Manage renewals for products and software efficiently while maintaining profitable margins.
• Collaborate with appropriate departments to develop and maintain a technology plan that supports client needs.
• Identify trends and develop strategies to support these trends.
• Create opportunities and follow-up activities.
• Utilize the proposal tool to initiate proposals to clients.

• Conduct daily sales for clients when received directly from the client (e.g., churn and burn, mouse, keyboards, etc.).

• Ensure client retention and satisfaction through proactive relationship management.
• Procure products and software as needed.
• Support vCIOs in managing assigned client accounts.
• Assist in preparing Quarterly Business Reviews (QBRs) when needed.
• Prepare proposals and accept orders from clients.
• Maintain proper margin on products ordered.
• Ensure orders are completed in a timely and accurate manner 100% of the time.

A little about M3 Networks:

Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 300+ 5-Star Google reviews. We care for our employees and clients in a big way.

Our total compensation and benefits for this role includes:

• Salary is based on experience, drive and the value you can bring to the company: and is in the range of $40,000 to $50,000 per year.
• Ascension plan if applicable
• We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year
• We match 3% of your contributions to IRA or 401K -
• More than 14+ days of paid time off AND two weeks vacation
• Company provided gear

Our hiring process:

• Submit your application
• Zoom interview (20 minutes)
• Technical assessment (30 minutes to 1 hour)
• In person interview (1 hour)
• If everything goes well and there is a fit then its time to make an offer!

Join us and play a pivotal role in transforming businesses through technology. Apply today and help us shape the future!

Tags