Mews Systems

Germany

Posted on: 02 February 2024

Back Apply to job

Experience

n/a

Work

n/a

Employee Type

n/a

Salary Range

n/a

Technical Account Manager - German Speaking

🌍 Can you help us change the world?

Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

As a Technical Account Manager (TAM) you will prepare and deliver technical presentations explaining products or services to customers, communicate with cross-functional teams such as Product and Tech in order to understand customer’s challenges with proper context, and provide guidance and support they need to be successful with Mews. This ranges from reactively enhancing utilisation of the various Products adopted by the customer, to proactively making recommendations to make use of additional features, modules, and products driving Customer Lifetime Value. As a TAM, you will be partnered with a Customer Success Manager (CSM) and have an assigned book of business to support together.

✅ Your mission, should you choose to accept it:

Support customers, acting as the resource on product and technical knowledge, helping resolve customer’s challenges
Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer’s needs
Create client-facing presentations with product demonstrations and proposed solutions for technical complaints or concerns
Keep up-to-date with industry trends, and assist in researching and developing appropriate solutions with customers
Partner with your CSM in building strong relationships with customers; participate in all customer-facing meetings such as Customer
Success Planning sessions, workshops and/or Business Reviews
Utilize every opportunity and experience to create a customer for life; own the escalation point for any technical issues impacting the customer’s experience
Look for opportunities to offer additional services or functionalities to further enhance the customer’s experience
Liaise with internal teams, including but not limited to Customer Success, Product, Product Marketing, Tech, and Sales

🤝️ You’ll be a great fit if you bring a few of the below with yo

Proven experience as a Technical Account Manager or other relevant role within the Hospitality Tech space
Fluent in German
Understanding of and experience working with API integrations, with the ability to read and understand these, specifically the communication between systems, and lines of code
Demonstrable ability to communicate, present and influence key stakeholders at all levels of the organization, including executive and C-level
Solid experience with hospitality software
Experience delivering customer-facing solutions aligned with customer’s goals and objectives
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong empathy, organization, communication, and presentation skills

🎉 What’s in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

Participation in the Company shares program
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
Flexible Benefits via the ThanksBen platform
Unlimited paid holiday (no, this is not a typo)
Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
Regular team events and socials

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Mews serves over 3,000 properties across more than 70 countries around the globe and works with a huge number of hotel tech partners to provide hoteliers with an unbeatable connectivity – no other solution offers as many integrations.

At the 2020 HotelTechAwards, Mews was voted Best PMS by industry peers. Mews was also a Best PMS Finalist in 2021 and 2022, as well as being named Best Place to Work in Hotel Tech in the same years. Mews ranked 24th in the FT 1000 fastest growing European companies in 2021.

💭 Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

Oh, and we love our pets ❤️. To get more of an idea what life at Mews is like (and to see dozens of cute cats, dogs, and hamsters), check out our Instagram 🐾.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!