Talent Acquisition and People Operations Manager

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is experiencing a crisis – a shortage of care workers.

At Caribou, we are on a mission to solve the caregiver crisis. Addressing this shortage will ripple positively across society: more fulfilling careers in healthcare, greater capacity to care for those in need, reduced stress on affected families, improved quality of life, and reduced burden on the hospital system. The caregiver shortage affects everyone, and together with our customers and partners, we will help solve it.

With Caribou's technology, care organizations can create a staff rewards program that motivates, attracts, and retains staff like never before. As a result, our customers grow their staff by more than 25% in the first year and reduce staff turnover by enabling a culture of recognition. We help solve the industry's two biggest problems: recruitment and retention.

It is essential for caregivers to feel valued, heard, and financially secure. With Caribou, care organizations can better understand their employees' needs, recognize their efforts, and compensate them with financial rewards. Organizations using Caribou become the employer that caregivers strive to work for in their community. This empowered workforce delivers superior quality care to those who need it.

Caribou is in the midst of an exciting chapter of growth as we work with leading home care organizations in Canada and the United States to introduce the future of recognition to the industry. The journey is just beginning. Join us as we transform the way we care for care workers.

As the Talent Acquisition and People Operations Manager, you will play a crucial role in attracting, developing, and retaining top talent. You will be responsible for overseeing the full recruitment lifecycle, implementing effective HR strategies, and ensuring a positive employee experience. This role requires a combination of strategic thinking, excellent communication skills, and hands-on execution. This is an 18-month fixed-term contract position.

Talent Acquisition:

• Manage the full-cycle recruitment process, including job postings, candidate sourcing, interviewing, reference calls, background checks, and offer across all levels for both technical and non-technical positions
• Increase employer brand awareness through social media posts, engagement, and ad-hoc internal projects
• Build and maintain a pipeline of potential candidates through proactive market research and ongoing relationship management
• Collaborate with hiring managers to understand their hiring needs and provide guidance on best practices and keep abreast of industry trends

People Operations:

• Manage employee lifecycle processes, including onboarding, compensation, engagement surveys, offboarding and other ad-hoc projects as we scale
• Implement People policies and culture initiatives that promote a positive and inclusive work environment
• Manage employee benefits programs and perks
• Update and maintain all employee documentation and data, accurately recording employee changes in HRIS 
• Create effective self-serve employee processes ensuring accurate information is accessible via company wiki
• Develop and execute initiatives to enhance employee engagement, satisfaction, and retention

About you:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 3+ years of experience in both full cycle talent acquisition and HR operations, preferably in a fast-paced environment
• Strong knowledge of HR best practices and employment laws
• Excellent interpersonal and communication skills
• Proven ability to manage multiple priorities and work effectively in a dynamic environment

Interview Process:

1. Phone Screen with someone from the People team
2. Hiring manager Interview
3. Team Interview with one or two folks that you'll be working closely with
4. Leadership interview with one of our Co-Founders
5. References & Background Check
6. Offer

Why Caribou?

• Competitive cash 
• Generous PTO policy including 15 mandatory vacation days (and up to 20 vacation days)
• Enjoy Summer half-day Fridays, your birthday off, holiday shutdown and extra long Family Day weekend
• Great team culture - we care deeply about the work and each other
• Top of market maternal and paternal leave
• Excellent healthcare benefits including a $3,000 health spending account
• Personal development budget; we support our team members' growth
• Remote-first work environment with access to use co-working space for team fun/collaboration
• Opportunity for rapid growth and career development; the Herd is growing!

While Caribou is headquartered in Toronto, with the emerging shift to distributed teams, we are open to candidates who are based outside of Toronto and can work remotely.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

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