Systems Administrator, Ecommerce Domain

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

We are seeking a talented and experienced Linux System Administrator to join our team. The ideal candidate will be responsible for managing our hosted Linux systems to ensure high availability, security, and optimal performance. Additionally, the candidate will be responsible for communication to all levels and should have excellent customer service skills and be comfortable in a customer facing role. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)

Responsibilties:

• Install, configure, maintain, and upgrade Cloud Infrastructure environments.

• Design, deploy, and manage cloud infrastructure, ensuring scalability, security, and reliability.

• Manage and maintain Linux including installation, configuration, and patching.

• Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.

• Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.

• Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.

• Automate repetitive tasks and workflows using scripting languages such as Bash, Python, Ansible, Terraform and other tooling.

• Implement backup and disaster recovery solutions to ensure data integrity and business continuity.

• Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.

Change Management:

• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.

• Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.

• Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.

Service Request, Incident Management & Problem Management:

• Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.

• Key technical resource for handling outage situations and RCA creation.

• Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.

Continual Improvement:

• Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions

• Develop training/mentoring plans for team members

• Evaluate new products so as to ensure readiness within the team for future RFCs

• Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science. 

• Certifications in RHCE and AWS preferrred. 

• 4 to 7 years experience as a Linux System adminstrator in eCommerce Domain. 

•  Knowledge of network communications, web development, security, database systems

• Skilled in Linux, Apache, MySQL, Tomcat

•  Experience with working in multinational, multi-cultural teams (desirable). 

• Multi-tasking, good communicator, eager to learn

•  Good Analytical & Technical skills and ability to understand the business needs.

• Good communication in English (written and verbal) is required.

• You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

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About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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