System Analyst

Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission.

RQI Partners is a partnership between the American Heart Association and Laerdal Medical.

We invite you to review the requirements of the position below. If this career opportunity has piqued your interest, RQI Partners wants to hear from you.

Helping Save More Lives. — Our Mission, Our Business.

RQIP Benefits Include:

Generous PTO & Holidays
Remote Work Environment (some positions require travel)
Comprehensive Medical, Dental and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Employee Assistance Program
Tuition Reimbursement
Professional Development Opportunities
Student Loan Repayment Assistance
Eligibility for Annual Bonus
Wellness Reimbursement Program
Pet Insurance

Position Overview

The System Analyst will maintain and support RQIP programs and platform delivery to meet the business needs of organization and scale as the organization grows.

Accountabilities:

Identify emerging issues and trends for all supported platforms.
Provide technical support for both internal and external customers.
Perform second-level problem determination, incident resolution, and periodic platforms health checks.
Collect information, test, and provide root cause documentation.
Effectively cooperate with technical development teams to manage escalated issues.
Identify options for potential solutions, workarounds and assess them for both technical and business suitability.
Collaborate with program managers, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction.
Manage and coordinate communication with customers, RQIP support and field teams.
Participate in creating system guidelines and manuals for the organization.
Building and maintaining usage and trending analysis dashboards in Salesforce, Jira, and Power BI.

Required Skills and Competencies

Bachelor’s degree in computer science or related field. An equivalent combination of education and experience will be considered for otherwise qualified candidates.
Minimum of 3 years’ experience in system analysis and technical end-user support.
Proficiency with SQL, DB concepts, Excel, and network configuration.
Experience in troubleshooting system integration and network issues.
Critical thinking ability and strong problem-solving capacity.
Excellent written and verbal communication skills.
Good interpersonal, with the ability to manage expectations and explain technical detail.
Ability to multi-task and manage competing priorities and deadlines.
Work efficiently and collaboratively across all levels of the organizations.
Availability to accommodate global team time zones.

The estimated annual base salary for this position is $70,000 to $75,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc..

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