SVP Sales & Customer Success

Flipside Crypto is hiring a SVP of Sales and Customer Success. This SVP will be responsible for leading and mentoring our sales team to achieve revenue targets for both our Community Analytics and Enterprise Data Shares products. This role will drive strategic planning, sales forecasting, and resource allocation. The SVP will play a crucial role in identifying new business opportunities, formulating sales strategies to tap into untapped markets, as well as foster strong collaboration with our marketing, product, and engineering teams. This role will also oversee the renewal process for our existing clients.

Are you an expert in managing complex sales processes, nurturing key customer relationships, and providing regular revenue reports that will be instrumental in driving the growth and success of our business? Your background in the crypto space, startup environment, and commitment to customer-centric principles will align perfectly with our innovative and dynamic culture.  Leadership and strategic thinking will be vital in building a high-performing team and achieving our ambitious business objectives.

Responsibilities:

• Sales Leadership: Lead and mentor our sales team to achieve revenue targets for Community Analytics and Enterprise Data Shares products. Drive strategic planning, sales forecasting, and resource allocation.
• Customer Success Management: Oversee customer success initiatives, ensuring high client satisfaction, and maximizing customer retention and expansion opportunities.
• Business Development: Identify and pursue new business opportunities to drive revenue growth, including new logo sales and expansion within existing accounts.
• Sales Strategy: Formulate and execute sales strategies aimed at entering untapped markets and increasing our customer reach. This role will involve comprehensive analysis of market trends, competitor activities, and customer input to drive successful business expansion
• Team Management: Recruit, train, and develop a high-performing sales and customer success team. Encourage a culture of collaboration, accountability, and continuous improvement.
• Collaboration: Work closely with cross-functional teams, including marketing, product, and engineering, to align sales efforts with the company's overall objectives.
• Complex Sales Processes: Successfully navigate and manage long, complex sales cycles, ensuring efficient decision-making and contract closures.
• Customer Relationships: Foster strong and enduring relationships with key customers, ensuring their needs are understood, and their feedback informs product development and improvements.
• Revenue Reporting: Provide regular reports and updates to the executive team on sales performance, customer satisfaction, and revenue projections.

Requirements:

• Proven Experience: Strong track record of driving revenue growth and managing sales teams.
• Strategic Thinker: Demonstrated ability to think strategically, analyze market trends, and develop innovative sales strategies to capitalize on market opportunities.
• Sales Expertise: Previous experience with complex sales processes and securing large seven-figure contracts is essential.
• Industry Knowledge: Familiarity with the crypto space and blockchain technology is preferred but not mandatory.
• Customer-Centric: A deep understanding of customer success principles and a commitment to delivering exceptional customer experiences.
• Leadership Skills: Strong leadership and mentoring abilities, with a passion for developing talent and building a cohesive, high-performing team.
• Communication: Excellent communication, negotiation, and presentation skills.
• Results-Oriented: A proactive and results-driven approach to achieving targets and objectives.
• Adaptability: Comfortable working in a dynamic and rapidly evolving industry and ability to adapt to changing market conditions.
• Startup Experience: Experience working in a startup environment is highly desirable. The ideal candidate should be familiar with the unique challenges and fast-paced nature of startups, and possess the ability to navigate ambiguity, be adaptable, and contribute to the company's growth and success. Startup experience will be considered a strong asset in evaluating candidates for this role.

About Flipside:
Flipside enables blockchain ecosystems to live up to their full potential and develop analytics on behalf of the protocols they support. Learn more here. 
We welcome all qualified persons to apply regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Compensation will be competitive and commensurate with experience.

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