Originfinancial

Brazil

Posted on: 22 March 2024

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Support Engineer

ABOUT ORIGIN

Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this problem head on by expanding access to financial planning for those who have historically been boxed out due to high barriers to entry. Our product simplifies finances for individuals making it easy to manage spend and investments, get expert advice, and take action to hit financial goals.

We are a fast-paced startup in the series B round, led by repeat founders and backed by leading VC firms like Founders Fund, Felicis, and General Catalyst.

ABOUT THE ROLE

A Typical Day

As a Support Engineer at Origin, you play a crucial role in ensuring the seamless operation of our software systems, embodying the mission to make wealth management accessible and stress-free for everyone. Your day is a mix of challenges and opportunities to impact our technology and customer experience significantly:

Proactive Monitoring: Start your day by checking the health of our systems, ensuring everything runs smoothly and identifying potential issues before they escalate.
Issue Resolution: Dive into solving complex support tickets, using your technical skills and creative problem-solving to find solutions.
Collaborative Efforts: Engage with the engineering and customer success teams to discuss ongoing issues, share insights, and plan for improvements.
Knowledge Sharing: Document your findings and solutions and contribute to our knowledge base to help streamline future support efforts.
Customer Interaction: Provide exemplary customer service, communicating clearly and empathetically with users facing issues, guiding them through to resolution.
Continuous Learning: Dedicate time to learning new technologies, tools, and best practices to stay ahead in your role and contribute to our team's growth.

MUST-HAVE

Technical Support Savvy: You bring experience in providing technical support for software services, adept at addressing both internal and external customer needs with efficiency and empathy.
SQL and Database Proficient: Your skill set includes a strong proficiency in SQL and familiarity with both relational and non-relational databases, enabling you to navigate and query data effectively.
Coding Competence: You possess expertise in at least one coding language (C#, Python, etc.), allowing you to troubleshoot, understand, and work within the software environment you'll be supporting.
Communication Specialist: Solid verbal, written, and interpersonal communication skills are second nature to you, essential for working with our team and assisting users with technical issues.
Tool Mastery: Experience with task and ticket management tools such as Zendesk or Jira, and performance/error monitoring tools like Sentry, equips you to manage and diagnose issues efficiently.
Remote-Ready: You are capable of working effectively in a remote setting, ensuring overlap with our core hours from 8 AM to 4 PM PST to facilitate seamless collaboration;
Fluent in English: Advanced or native proficiency in English is essential to communicate effectively within our diverse, global team;

NICE-TO-HAVE

Coding Skills: Having experience in more than one of the following coding languages: C#, TypeScript, or Python, is highly valued, offering a broader perspective and versatility in addressing technical challenges.
Development Background: Prior experience as a software developer enriches your understanding of software architecture and development cycles, providing a deeper foundation for troubleshooting and support.
Financial Sector Acquaintance: Experience with benefit or financial market sectors offers a contextual understanding of our user's needs and challenges, enhancing your ability to provide relevant and impactful support.
Process and Incident Management Know-How: Familiarity with process and incident management practices improves our team's effectiveness in responding to and resolving issues, keeping our systems running smoothly.
Cloud and DevOps Proficiency: Knowledge of AWS, cloud infrastructure, or DevOps practices is a significant plus, equipping you with the skills to support our cloud-based services and contribute to the efficiency and scalability of our software systems.

WHAT WE OFFER

Compensation

Generous base salary
Meaningful equity package

Health and Wellness

Health insurance;
Mental health care;
Wellness allowance;
Parenthood & fertility;
Co-working allowance;
Unlimited access to Origin;
Work setup one-time stipend;

Work-life rhythm

Unlimited PTO;
Parental leave;
Remote-first;
Flexible hours;

ABOUT ORIGINALS

Fulfilling our mission is only possible with a diverse team that breathes for excellence and is hugely committed to making money simple for everyone, everywhere.

As a team, we are obsessed with delivering the best solution possible to our members through an elegant and self-guided experience. We know that building a product of this magnitude requires from us tons of creativity, autonomy, and flexibility to move fast and embrace uncertainties with ownership. This is who we daily pursue to be!

To embrace talented people like this and provide the necessary resources to achieve their best versions, we believe in the power of a healthy environment where each person is valued for who they are and have clear goals and expectations for the future they can build within the company. Each person here is seen as a key player in our team.

Our environment is diverse, with excellent people and equal opportunities. We believe in the power of the individuality and uniqueness of each of us to make our team even more powerful.

We are building an outstanding solution, and here is an invitation for you to become an Original and join us on this journey!