Ecore

Brazil

Posted on: 11 February 2024

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Support Engineer - Cast

We are change-makers!

We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.

Building bridges towards a better future with more opportunities.

To ensure we are building a diverse, inclusive environment that reflects the truth about our culture as well as social and professional goals, we seek to recruit with an ever-increasing focus on representation. That means we consider expressions of gender, ethnicity, race, religion, sexual orientation, and other identity markers factors that bring significant assets to our company, ensuring that there are no barriers to connect talent with incredible opportunities.

We are committed to the values of Equal Employment Opportunity and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally.

Join us as a Support Engineer!
Our clients can count on our top talents! So when these customers, who are big players in different industries, need solutions to problems our support team is responsible for providing the technical solution aiming for the greatest customer satisfaction. As Support Engineer you will be responsible for providing the technical solution aiming for the greatest customer satisfaction.

This position suits you if you:

Written and spoken English (advanced level);
Comfortable with SQL;
Comfortable with providing customer support;
Experience in troubleshooting web applications in front end environment;
Understanding about network technologies;
Familiarity with REST API's.
Knowledge about Javascript, CSS and HTML.

Would be great if you have:

Experience in troubleshooting Java applications;
Experience in using native browser development tools;
Experience with REST APIs (methods, status codes and etc);
Familiarity with Splunk;
Familiarity with Agile Methodologies

What you will do in this role:

Receive the necessary training before you start your activities.
Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products;
Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat;
Identify customer needs and help end-users with the product in the correct way;
Teamwork ambassador providing listening and active listening, collaboration, cooperation and sharing knowledge;
Follow up with customers to ensure their technical issues are solved.

Where you will be based on:

Remote - BR

What you'll get:

We encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version. Our ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 reflects our reality.

Health, dental, and life insurance
Meal and/or Food allowance
Multi Benefits Card
15 days of vacation every 6 months (30 days of PTO per year)
Private Pension Plan
Short-Term Incentive Plan (PLR)
Parking allowance in SP and POA offices
Possibility to choose between a variety of work models
Financial support for studies and daycare center
Flexible work hours
Customized setup (e.g, monitor, earphones/headsets, keyboard)
Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.)
Monthly Remote Work Allowance (according to your work model)
Gympass partnership

#LI-REMOTE #LI-EV1

Privacy

By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.

Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.