Support Coordinator

Why is this role important to Field Nation?

The Part-Time Support Coordinator serves as a point of contact, provides information, and solves emerging problems with accuracy and efficiency that our customer may face. This position offers the chance to work in a fast-paced, high-growth environment where new ideas are encouraged and collaboration is a must.

• Responding to customer inquiries via phone calls and service cloud
• Create phone case for all inbound IVR calls in Service Cloud
• Resolve customers problems by clarifying the complaint of the customer; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
• Record the details of the phone communications with customer as per guidelines
• Performing internal tasks such as reminder calls, insurance review, clearing cancel fees, Slack assistance to Essintial etc
• Gathering appropriate knowledge about  Field Nation platform to answer customer queries 
• Follow communication procedures, guidelines and policies 
• Being accountable for instant communications
• Ensure regular office attendance and proper time management during office hours for best possible productivity.
• Build sustainable peer to peer relationships through open and interactive communication
• Contribute to team effort by accomplishing related results as guided
• Maintaining a positive, empathetic and professional attitude toward customers and colleagues.

• English Communication - reading, professional speaking, active listening, professional writing
• Strong call and email handling ability by positively representing Field Nation in high-stakes situations while remaining a neutral third-party
• While gathering the separate perspectives from both involved parties - able to lay out convincing perspective(s) to help them come to a common ground
• Ability to analyze and solve problems 
• Maintaining attention to details 
• Maintaining balance at stressed situation
• Prioritizing, and managing time effectively

• This position requires a minimum A levels / HSC equivalent qualification with proficiency in English language speaking, writing and listening.

• This is a part-time position. Field Nation Support operates 24/7/365 days hence working hours may vary depending on the individual Support Coordinator’s schedule 15 to 30 hours per week between 8 pm to 5 am (Monday through Friday). In case of an increased workload or on-call nature, additional hours may be needed.

• Uttara, Dhaka, Bangladesh (Remote)

• BDT 200 -Hourly

• Fully Remote
• Opportunity to move into full-time roles
• Mobile Bill
• Flexible work schedule
• Sound work-life balance
• Friendly work environment.
• The opportunity to work with cross-cultural teams with the US.

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.

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