Shipbobinc

India

Posted on: 28 February 2024

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Support Analyst

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Support Analyst, Control Tower

Location: Remote in India

Work with fulfillment center leadership to ensure daily goals are achieved by monitoring progress and alerting teams of needed actions or changes.
Collaborate with our merchant care and success teams to ensure all operational questions or concerns are addressed and we resolve any client questions in a timely manner.
Break down metrics to identify trends within the fulfillment centers.
Run end of day calls to discuss necessary changes in operational processes.
Use SQL to locate and investigate data to answer pressing operational questions. (Not required)
Create new dashboards and tools to monitor important operational metrics.
Research current processes to identify opportunities for efficiency gains.
Additional duties and responsibilities as necessary.

What you’ll bring to the table:

1-2 years experience with e-commerce fulfillment is a plus.
Knowledge of SQL, Excel and Tableau is a plus. (not required)
Detail oriented problem solver with a focus on results.
Solid ability to work with different stakeholders to move projects forward.
Hard working with a focus on learning and passionate about helping small businesses compete online.
Complex problem solver with demonstrated abilities to find out of box solutions.
Initiative to push actions where needed.
Ability to work in difficult situations and keep calm.

Reports to: Assistant Manager, Control Tower

Perks & Benefits:

Medical & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Employee Assistance Program
Work From Home Allowance
Referral Bonus Program
Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
Be Safety Minded. It’s not just talk; it’s the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.