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Posted on: 20 August 2023
Full Time | Jukebox Co. | US Remote Work | Support Agent - Tier I
JKBX (pronounced "Jukebox") is revolutionizing the music industry by offering fans, retail investors, and music lovers the opportunity to invest in music royalties at scale, all within a regulated marketplace. With a team of industry veterans and innovative thinkers, JKBX brings together exceptional songs from renowned artists and labels, allowing everyone to benefit from the power of music royalties.
We seek a dedicated and customer-focused Support Agent to join our team. As a Support Agent at JKBX, you will be crucial in providing exceptional customer service and technical support to our users. You will be responsible for promptly addressing customer inquiries, troubleshooting issues, and ensuring a smooth and satisfying user experience.
In your first twelve months at JKBX, you will:
A little about you:
The base salary range for this role is $50,000-$60,000. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location, experience, and expected performance. The range listed is just one component of JKBX's total employee compensation package. Other rewards may include annual bonuses and short and long-term incentives. In addition, JKBX provides various benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, encouraged paid time off (PTO), and fertility and family planning support.
Launching later this year, JKBX will bring to market billions of dollars of exclusively licensed catalog, making it the largest music rights platform. For the first time in music history, the fan, the artist, and the record label will be able to own a piece of the same song. In the same way someone today can buy stock in a tech company, they will be able to invest in their favorite song. For more information on JKBX, go to jkbx.com.
Notable investors and shareholders include Galaxy, Valor, Maywic, as well as strategic music industry investors and many others. JKBX partners with top artists and catalogs, including some of the most popular songwriters and artists from the last 4 decades to today, but it is currently a secret. As we get closer to launch, we will start to reveal who they are to those on the waitlist.
JKBX is an equal employment opportunity with a remote-first environment. We cherish diversity. Travel is required occasionally to meet in person and have fun, but you are otherwise working from your home office in your state of residence.