Sr. Systems Engineer, Infrastructure

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Sr. Systems Engineer with a focus in Infrastructure to join our NOC team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and culture we have here at iT1!

The Sr. Systems Engineer is responsible for providing day to day support to iT1’s Managed Services Clients to ensure overall uptime and performance of critical infrastructure. In this position, you will be a customer facing engineer supporting iT1’s Managed Service Customers nationwide.

Requirements

• Research, resolve, and respond to internal and client issues within the scope of the NOC team’s responsibilities in a timely manner, to provide best-in-class support for IT1’s Managed Service Clients.

• Engage in customer onboardings i.e., device enrollment, configuration of monitoring tools, documentation creation and uploading to IT Glue, training peers, etc.,

• Monitor ticketing queue and respond to service requests or incidents.

• Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.

• Troubleshoot problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.

• Provides infrastructure solutions based on application needs and anticipated growth, installs new servers, and maintains the infrastructure.

• Maintains, monitors, and supports the infrastructure environment and/or facilities.

• Coordinates and works on multiple cross-functional base work initiatives and projects.

• Diagnoses and resolves complex hardware, software, and connectivity problems.

• Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.

• Installs, configures, and maintains approved hardware and software components.

• Provides support for connectivity or related network/communication issues for the user community.

• Act as an escalation point for level I and II engineers for client issues.

• Engage in projects as needed.

Qualifications

• Bachelor’s Degree or 7+ years in a similar role
• 7+ years’ experience with VMware / Hyper-V Server virtualization technologies

• 7+ years’ experience in supporting mission-critical infrastructure operations

• 7+ years’ expertise in one or more backup solutions, including VEEAM, Acronis, etc.

• Microsoft Windows 2012/2016/2019 Server experience

• Microsoft - Windows Server Systems and their component roles (AD, DNS, File/Print Services)

• Hands-on experience configuring monitoring and alerting: Autotask, ConnectWise, LogicMonitor

• Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.

• Strong written/verbal communication skills, critical thinking, problem-solving and troubleshooting skills

• Must possess excellent time management skills

• Ability to work in a flexible environment based on customer scheduling requirements

• Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy

Preferred Certifications

• Microsoft Certified Solutions Expert (MCSE)
• VMware Certified Professional (VCP)
• CCNA or CCNP

Physical Demands May Include

• Lifting or carrying up to 50 lbs.
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Speaking (communicating information to clients/coworkers)

Job Location

Local to the Tempe, AZ office preferred (Hybrid role if local)

Mountain and West Coast timezone candidates will be considered (Remote if not local)

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

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