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Granicus

USA

Posted on: 15 July 2024

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Sr. Systems Engineer

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Sr. Windows Systems Engineer is part of the Infrastructure Engineering team at Granicus. The team supports and maintains infrastructure hardware, software, and critical systems with a focus on security, availability, and scalability. The ideal candidate possesses infrastructure system triage and troubleshooting skills, with specific focus on Windows server and Active Directory.

What your impact will look like here:

Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks

Identify and fix problem areas in Windows servers that run Granicus products

Support and troubleshoot authentication in many Active Directory focused styles including, but not limited to: Windows, Linux, LDAP, and SAML (ADFS)

Security finding remediation – deal with security related issues in whatever form they take

Execute quality changes, perform code, and change request reviews

As part of an on-call team, triage and troubleshoot efficiently and effectively during production incidents

Ensure system resources and assets are logged and monitored along with appropriate actions for events

Analyze log files and other infrastructure data using available tools

Develop documentation to empower other team members and accurately represent projects and procedures

Plan for and install new software/firmware releases and hardware/software upgrades to meet security and supportability requirements

You will love this job if you have:

You have 5+ years of experience supporting Windows servers in a data center or cloud environment

You have experience with MS Active Directory configuration and management

You have specific technical experience with: regular patching of infrastructure hardware and software systems certificates and certificate management

Scripting / automation (e.g., Bash, Python, Ansible, Terraform, Git, PowerShell)

You understand security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP

You have worked in a large enterprise environment, providing Windows Server support

You are passionate about technology and keep abreast of technical developments in your field

You can adapt to a changing environment

Specific System Experience:

The ideal candidate has some level of experience with the following infrastructure technologies (bonus if your experience matches the specific products at Granicus in parenthesis):

Windows Server OS (2012 to Current)

Windows Active Directory

PowerShell (v5 and v7)

Microsoft ADFS

Azure VPN

Cloudflare Firewall

System monitoring tools (LogicMonitor, LogRhythm, Elastic)

DNS and IP Management (Infoblox)

Cloud computing (AWS, Azure)

Virtualization (VMware)

Certificate management, OpenSSL, all things SSL/TLS

Bonus Qualifications:

Our Granicus infrastructure includes the following technologies, so if you have exposure to or experience in these areas, that is a plus!

Network switches (Cisco)

Load balancers (F5)

Firewalls (Cisco ASA, Palo Alto)

Network monitoring tools (Firemon)

IDS/IPS (Suricata, Palo Alto)

Server hardware (Cisco UCS)

Network Storage systems (NetApp)

Linux OS (RHEL, Amazon Linux, CentOS, Ubuntu)

Security scanner (Nessus)

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security Requirements:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.