NeuraFlash

USA

Posted on: 23 April 2024

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Sr. Solution Engineer, AWS

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!

But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!

NeuraFlash is growing and hiring a Solution Engineer specializing in Amazon Connect & Service Cloud Voice Solutions! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily within the AWS Connect ecosystem, Salesforce Service Cloud Voice, Digital Channels, AI & more! Working closely with and reporting to our Director of Solution Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Amazon Connect & Salesforce Service Cloud Voice, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll contribute to our Amazon Connect product strategy, and Service Cloud Voice product development efforts. As a Solution Engineer, you will collaborate closely with our AWS and Salesforce Practice Leads to establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the AWS & Salesforce ecosystem.

YOU'LL HAVE THE OPPORTUNITY TO:

Demonstrate Amazon, Salesforce and NeuraFlash products/assets to customers
Lead discovery sessions, presentations and workshops with prospects and customers
Gather requirements for large-scale contact center digital transformation projects
Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon & Salesforce platform and the value of NeuraFlash as a Consulting Partner
Create and modify Proposals SOW’s and create responses to RFP’s
Help maintain and update lead management, pipeline & forecasting in Salesforce
Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
Nurture relationships with Amazon, Salesforce and our customers to continue to establish NeuraFlash as a trusted partner
Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
Provide customer feedback and solutions to product management to continue to advance our portfolio of products
Continuously ensure the highest possible level of customer experience

REQUIRED QUALIFICATIONS:

2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, Vonage, New Voice Media, NICE inContact, TalkDesk, etc. (preferably Amazon Connect or a similar cloud-based telephony solution)
2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
1 - 2 years in a consulting role (preferably)
BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

PREFERRED SKILLS:

Expert understanding of contact center telephony solutions, specifically Amazon Connect/Service Cloud Voice or a similar solution
Solid understanding of the AWS and Salesforce platforms/architectures
A keen interest in learning rapidly in the Generative AI Space
Strong customer facing skills
Attention towards detail
Team player
Great communication skills
Passion to succeed and drive the company forward
Open-minded and flexible to change

What’s it like to be a part of NeuraFlash?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!