Sr Salesforce Admin

About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

As a Senior Salesforce Administrator at G2, you’ll work closely with our stakeholders and cross-functional teams to maintain existing processes and bring new automation and data connections to Salesforce as part of an Agile team. You'll play a key role in solving product-related problems, making decisions, trade-off analysis for business deliverable commitments, and design and maintain all aspects of Salesforce applications (Sales Cloud, CPQ, Billing, CLM, Service Cloud, etc.). Additionally, you'll keep Salesforce Platform up to date and secure at all times.  This role will work cross-functionally with other teams in the Revenue Org and with stakeholders across G2.

Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.

In This Role, You Will: 

Deliver all Salesforce projects effectively and on time:

• Capture business needs and requirements from users of Salesforce & key business stakeholders
• Proactively seek areas for improvement
• Document updates in Wiki

Keep the Salesforce case queue to bare minimum by completing them all as per SLAs:

• Responsible for escalations needed for cases
• Help hold team accountable for SLA’s
• Look for ways to improve case-handling processes

Build analytics to track the health and growth of Salesforce:

• Assist in creation of Product Adoption Health Metrics
• Own V2MOM scorecard for Salesforce
• Subject matter expert on data pipeline & fields within and connected to Salesforce

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 5+ years of experience as an Administrator or Developer of Salesforce on an Agile team, taking epics and turning them into user story requirements and detailed acceptance criteria
• 3+ years working as a translator and delivery admin of Internal and External needs for Salesforce requirements/implementations
• Experience with CPQ and CLM
• Salesforce Admin or Developer certification or equivalent experience with Sales Cloud, Service Cloud, CPQ, Process Automation, CLM, and E-signature
• Demonstrated ability to organize and communicate vast amounts of complexity in writing at a startup pace
• Have delivered automation and functionality by collaborating cross-functionally across key stakeholders

What Can Help Your Application Stand Out:

• Strong analytical skills and mindset able to produce enhancements quickly
• 3+ years of CPQ experience

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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