Solutions Architect

About Cognigy

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be leading the automation of conversations to make life easier for everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role: Solutions Architect / Solutions Engineer (post-sales)

Location: Remote in United States (you must be based in the USA with the right to work)

Looking for a new challenge on the cutting-edge of technology? Interested in chatbots, voice devices and automation? Come join us!

We are looking for a motivated, customer-centric technologist to join our Consulting team. You will be working with our customers and partners to design, build and implement innovative Conversational AI solutions.

As the go-to person for deep technical questions about our solutions, you will be involved with projects from start to finish, from requirements gathering to actual development.

If you have a talent for translating customer/business requirements into concrete technical solutions and want to grow your career in this ever-changing, growing industry, come and join us!

Your responsibilities will include:

• Post-sales consulting and implementation (from pilot/PoC to implementation)
• Assisting customers to build a center of excellence by providing technical consulting (design, code review), providing best practices/art of the possible.
• Understand business requirements and translate them into technical requirements.
• Ensure customers’ solutions are scalable and meet the requirements for further expansion.
• Focus on delivering high-quality service engagements tailored to provide the best ROI in terms of time and value.
• Collaborate with cross-functional teams to assess new business opportunities and support with deep technical expertise.
• Provide Technical documentation and Solution support
• Develop and present use cases for product demonstrations
• Deliver partner enablement activities, including training, workshops, product demonstrations, and on-site visits
• Attend Marketing and Partner events to answer technical questions, present use case demonstrations and demonstrate the capabilities of Cognigy's software offerings

Requirements

About you

• 3+ years experience as a Solutions Engineer, or similar role within the conversational AI or software delivery (SaaS) industries within post-sales, consulting and implementation
• Strong development / programming skills (Python, Java, Node.js), APIs and SDKs, web services/cloud-based platforms, Cognigy or any other CAI platforms
• Ability to find solutions to the most complex technical requirements and love implementing them
• Amazing interpersonal and communication skills and enjoy working with customers and partners and collaborating with cross-functional teams.
• Customer-centric, solution-oriented, and value-driven
• Self-motivated, proactive and capable of structuring your work in order to deliver
• You enjoy staying up-to-date with the latest technology trends and innovations within the conversational AI space, and are continuously learning and adapting to new technologies and trends

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Great benefits, including health/dental/vision and 401k
• Discretionary virtual stock options plan, so you can benefit from the company’s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible and remote working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market.

Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology, working as one global team.

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