Software Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

Job Description:

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. 

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries. 

We are a speech-and-video AI technology company creating path-breaking and mind-numbing products using AI, NLP, and ML technologies. 

We are growing and looking for talented engineers with a passion for creating world-class uber-scale applications who always think “customer-first.”  

Who you are 

We are looking for a Software Engineer who is a strong team player and has experience in building backend systems that operate at scale in complex cloud-hybrid environments. You will have: 

·       Strong sense of being an owner, wearing the customer’s shoes, with the ability to empower others demonstrated through clear communication and collaboration. 

·       Passion for building modular systems using reusable components, SDKs etc. 

·       Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations, always seek to improve and innovate on the status quo 

Must have: 

·       1-2 years of experience in building and operating high-scale, mission critical cloud-based production systems 

·       Mastery at least in one of these platforms: GoLang, Python or Java 

·       Contribute to building features by writing clean, maintainable and high-quality code 

·       Familiarity with data models, data store and data lake architectures

·       Familiarity with Kubernetes and Docker 

·       Familiarity with running real time and low latency high available applications (streaming through Kafka or gRPC) 

·       Bachelor's or Master's degree in engineering, Computer Science, or equivalent experience 

Nice to have: 

·       Knowledge of architectural patterns and archetypes for building distributed and federated micro-services 

·       Experience working with Data Engineering/Analytics infrastructure 

·       Experience in Speech technologies and AI Infrastructure technologies 

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 

Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.

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