Software Development Engineer II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are currently seeking an experienced developer to join our team as a Back End Software Development Engineer II (Python) as part of our aiStudio Team.. You will be part of the Global Product and Technology unit and will help to build state-of-the-art services that are used by our largest customers.

You will: 

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.
• Work with generative AI and large language model functionality to develop cutting edge features for our aiStudio platform
• Design, build, and deploy Python-based enterprise-level solutions.
• Produce and inspire high-quality, well-tested code that is easy to read and maintain.
• Design REST-based API for backend services.
• Write unit, automated, and integration tests and improve build size/times.
• Produce and inspire high-quality, well-tested code that is easy to read and maintain.
• Use the latest technologies to solve real problems for our customers on a massive scale.
• Build new and innovative features from initial concept to release. Maintain and support existing components with uptime on par with industry-standard.
• Continuous focus on production readiness including but not limited to Root Cause Analysis, Testing, Monitoring, Reliability, Documentation and etc.
• Contribute to the team’s on-call rotation to improve incident coverage.
• Utilize monitoring tools and logging services to debug and analyze production issues.
• Evaluate open source tools and frameworks and make recommendations of usage when applicable. Development of technical specifications and documentation. 

You have:

• 4+ years of experience in development of enterprise-level backend applications
• 4+ years of experience with Python at scale
• Experience with large language models, including LangChain would be beneficial
• Hands-on with CI/CD, monitoring, observability, and production readiness.
• Strong experience with complex systems designs with large-scale traffic.
• Experience in enterprise systems integration.
• Ability to effectively communicate designs via flowcharts, sequence diagrams, and similar.
• Strong computer science fundamentals, including data structures and algorithms.
• Self-motivated and enthusiastic about the end customer experience.
• Experience with globally distributed teams in multiple time zones.
• Excellent communication skills in English
• Bachelors' degree in Computer Science, Mathematics, engineering or equivalent

Preferred Qualifications:

• Experience with a modern backend framework, preferably FastAPI.
• Experience with GCP (Google Cloud) is an advantage.
• Good understanding of Agile methodologies.
• Strong knowledge of RESTful standards and protocols.

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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