Software Development Engineer I

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

LivePerson is currently seeking an experienced professional to join our Conversational Cloud Integration team as a Software Development Engineer. You will join a team of experienced Software Development experts to develop strategic products/solutions for integrating customers conversations into LiveEngage platform for further servicing and monitoring. This role provides an opportunity to enter a fast-growing organization and shape the future of LivePerson.

You should be an expert in:

• Designing and building distributed systems comprised of a microservices architecture
• Collecting requirements from internal and external stakeholders and breaking it down into concrete development tasks
• Working closely with internal DevOps teams to develop plans for tuning the infrastructure and platform for high load and scalability

We are a remote organization, but we value the opportunity to bring our teams together for offsite events, team collaboration, and training sessions. Therefore, we are looking for candidates who are based in Germany or Bulgaria and are willing to come into the office for these activities. If this aligns with your situation and preferences, we encourage you to apply for this role.

You will: 

• Define detailed technical requirements based on a high-level description.
• Use your expert knowledge to design and implement robust highly-available back-end services that scale
• Be responsible and drive the adoption of new and exciting technologies.
• Assess the impact of new features based on metrics that are visualized on our dashboards
• Support other team members and work together with colleagues around the world to achieve the best results

You have:

• Minimum Bachelor's degree in Computer Science, Engineering or equivalent
• 2+years of software development skills (preferably Java)
• 2+ years of experience with OLTP databases and API development
• Experience in Agile methodologies and using collaboration tools like Jira, Confluence
• Familiarity with cloud services, in particular GCP
• Familiarity with monitoring tooling e.g. Grafana, Kibana
• Familiarity with Kubernetes, Docker
• Experience with unit, integration testing
• Team player with strong communication and organizational skills
• Ability to learn new and emerging technologies

Note: You will have to be located in Bulgaria OR Germany for this position with a valid work permit.

Benefits: 

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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