Site Reliability Engineering Manager-Visibility

Please note that candidates based in San Francisco, CA will be hybrid in office 2x a week. 
We are open to remote hiring in the US but will prioritize candidates located in PST timezone.

With millions of diners, tens of thousands of restaurants, and 25 years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will lead the Visibility team that supports OpenTable’s multiple observability systems. Specifically, you will be responsible for the monitoring and alerting systems as well as the uptime of logging and metrics systems that holds hundreds of terabytes of data across multiple regions. You will lead high impact projects, mentor team members technically, support team priorities, and help champion good communication with stakeholders. You can expect to build greenfield projects, mitigate some amount of legacy infrastructure, and participate in on-call rotation. We're looking for someone exceptional to join and lead our team.

You are a subject matter expert on all things observability and visibility.

You enjoy building automation and self service tools. You like learning new languages or skills and sharing your findings with others. You’re detail oriented, enjoy writing code, and implementing DevOps principles.

You are able to effectively communicate, collaborate, and influence team members and engineering technical leads across many time zones. You are able to organize and plan projects from start to finish with other technical leads as needed.

At its core, this role requires excellent problem solving skills. You will mentor, teach, and guide others as we strive to develop successful independent teams that solve problems in an efficient and cost effective manner.

• 5+ years of experience leading and managing a team of site reliability engineers on multi-team projects
• Able to develop long terms plans based on goals set by the team and business
• Demonstrated ability to, plan, prioritize the work of others, drive, and contribute to multi-dimensional projects across multiple teams
• Able to develop new concepts, methods, techniques and innovate
• Able to represent team in areas such as incidents, technical direction, and planning
• Able to communicate effectively with team members of diverse technical backgrounds
• Experience supporting services across VM’s, Docker Containers, and Kubernetes
• Solid hands on Linux experience (Ubuntu, CentOS, Etc.) and systems administration
• Demonstrated experience with scripting languages such as GoLang, Python, or Bash
• Demonstrated experience with monitoring and alerting systems such as Nagios, Sensu, and Prometheus
• Experience with Elastic Stack ( Elasticsearch, Logstash, Kibana ), or with metrics backends such as Prometheus, Graphite, VictoriaMetrics
• Experience with Telegraf, Go-Carbon, CarbonAPI, and Carbon-C-Relay is a plus
• Kafka and MirrorMaker experience is a plus
• Solid understanding of cloud computing - AWS, GCP, Azure
• Experience in incident response and root cause analysis service disruptions
• Solid experience with config management tools such as Puppet or Ansible

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this remote United States or San Francisco, CA based role is $150,000-$200,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus, equity grant; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

• Generous paid vacation
• Day off on your birthday
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games
• Flexible hours
• Universal Paid Parental leave

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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