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Costa Rica

Posted on: 14 April 2024





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Site Reliability Engineer Senior

The Company 
Serving the People Who Serve the People 
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 
Want to know more? See more of what we do here.  

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network.

We are currently searching for exceptional talent to help shape the future of Granicus! So, if you’re interested in starting something new and working in a fast-paced environment with some of the brightest minds in the industry, come and talk to us at Granicus.

What your impact will look like here:
  • Looking at the big picture, you’ll see how systems interconnect & relate to each other - using a wide range of tools & approaches to problem solve. 
  • Help our customers exploit observability benefits to understand and better support microservice architecture.
  • Improve the availability, scalability, latency, and efficiency of our customer environments.
  • Work with CI/CD systems to enable automation of infrastructure at scale (pipeline design and best practices).
  • You will support a variety of different product families containing multiple applications.
  • You will design & build modern tools for the SRE and other teams to use.
  • Engage with other engineering teams across discovery & delivery phases of engagements; advisory, design & implementation.
  • Provide on-call product support.

  • You'll love this job if you have / can:
  • Agile & Lean thinking mindset.
  • Experience with software engineering best practices applied to data, e.g. automation, testing, contract definition, clean code, CI/CD.
  • Worked with different cloud platforms; namely AWS/Azure.
  • Good experience of infrastructure as code, CI/CD tooling & configuration tools like terraform for automation.
  • Experience working with monitoring & logging systems, particularly; NewRelic, LogicMonitor, Papertrail & Pingdom.
  • Pragmatic approach to solving problems.
  • Comfortable writing code in at least one programming language.
  • Software Engineer coming from a development or DevOps background.
  • At least 4+ years of hands-on experience with AWS/Azure.
  • Good understanding of object-oriented programming concepts.
  • Hands-on coding experience with Python 3.
  • Exposure to application performance testing tools (preferably Locust).
  • Open to learning new tools and technologies on the job.
  • Leadership acumen.

  • Security Requirements:
  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
  • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 
  • Why Granicus?

    • Fast-growing organisation with massive opportunities for career growth 
    • Highly competitive salary package along with company bonus 
    • A highly collaborative working environment where every person’s viewpoint is considered - a chance to make your mark on the business from day one! 
    • Drive your development with a personal learning budget


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