Site Reliability Engineer

🤘Playson is a B2B game provider with 10 years of experience on the market. Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European Markets and we operate in 20+ different jurisdictions. As of 2023, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.

We are looking for a Site Reliability Engineer. It is a position in the Platform Tribe, SRE Stream, FireX Squad, responsible for the automation and high-load infrastructure maintenance.

To succeed in the advertised role, you have:
― Strong experience with issues processing (RCA, Postmortems practices).
― Strong understanding of Kubernetes (K8s) — Including deployment, scaling, troubleshooting, and managing containerized applications.
― Proficiency in AWS services — Specifically, expertise in Amazon Elastic Kubernetes Service (EKS), EC2, RDS, CloudFront, and other relevant services.
― Infrastructure as Code (IAC) — Terraform must have
― Containerization technologies — Knowledge of Docker, including creating and managing Docker images and containers.
― CI/CD — Familiarity with continuous integration and continuous deployment tools like Jenkins, GitLab CI/CD, or GitHub Actions.
― Monitoring and observability — Experience with monitoring tools like DataDog, Prometheus, Grafana, and logging solutions like Elasticsearch, Logstash, and Kibana (ELK Stack) or AWS CloudWatch.
― Networking — Strong understanding of network concepts like DNS, load balancing, and firewalls, as well as network protocols like TCP/IP, HTTP, and HTTPS and gRPC as a big plus.
― Scripting and programming languages — Proficiency in at least one scripting language (e.g., Python, NodeJS, Go).
― Configuration management — Experience with tools like FluxCD/ArgoCD.
― Version control systems — Proficiency in using Git or other version control systems.
― Incident management — Familiarity with incident response and management tools like PagerDuty, Opsgenie, or VictorOps.
― Strong problem-solving and troubleshooting skills — The ability to diagnose and resolve complex technical issues.
― Strong ownership, proactiveness, persistence, and passion for maintaining one of the biggest online gambling platforms

Would be beneficial to know:
― FluxCD/ArgoCD
― Ticket systems: Jira
― Understanding of event-driven architecture

― Understanding of ITIL Frameworks
― Security best practices — Knowledge of security principles, including securing applications, infrastructure, and data
― Cilium
― Terragrunt experience

The importance of the role is in:
― Day-to-day management of alerts, checking systems, and escalating issues as necessary.
― Be part of a team that provides 24×7 on-call support for critical SaaS events.
― Available in case of emergencies when team members are not available or need help.
― Documentation of issues and remediation steps.
― Proactively create appropriate monitors in the EKS/K8S ecosystem.
― Deploy to EKS/K8s cluster using Terraform and Helm/Flux.
― Improve existing infrastructure health by implementing checks and scripts to correct known issues.
― Maintenance and development of deployment code.
― Implement/integrate new technologies in our Cloud Infrastructure.
― Collaborate with other teams and departments to provide the highest level of support and assistance.
― Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes.
― Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers.
― Perform RCA and take necessary corrective actions to prevent the recurrence of issues.
― Create and assign alert-related actions to the appropriate team after the investigation.
― Handle support requests for environment-specific actions.

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