ServiceNow Solution Architect

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Job Overview: We’re seeking a hands-on ServiceNow Solution Architect to lead the architecture and design of our CMDB and Discovery implementation. You’ll own the end‑to‑end technical approach—aligning with CSDM, establishing data governance, configuring Discovery/MID Servers, and ensuring integrations and reconciliations support audit-readiness, security, and operational processes (Incident, Change, Asset).

Here's what you need: • 7+ years with ServiceNow; 3–5+ years leading CMDB & Discovery implementations • Deep knowledge of CSDM, CMDB, Discovery, Service Mapping, and I&R • Hands-on experience with MID Server deployment, credential vaults • Proven integrations with SCCM/Intune, VMware, AWS/Azure/GCP, Dynatrace/Splunk/SolarWinds, etc • Strong data modeling, normalization, and duplicate prevention experience • Familiarity with ITIL v4 and audit/compliance requirements (SOX, ISO 27001) • ServiceNow Certified System Administrator (CSA)

Bonus points if you have: • Service Mapping (patterns/traffic-based discovery), Cloud Discovery (AWS/Azure), and/or container/K8s discovery • Performance tuning for large environments; Discovery scheduling to avoid network saturation • Scripting: JavaScript, Glide API, Flow Designer; REST/SOAP integrations • Experience creating operational dashboards and CMDB Health scorecards • Any of the below certifications: • ServiceNow CIS - Discovery • ServiceNow CIS - CMDB • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Technical Architect (CTA) • ITIL v4 Foundation

Eligibility requirements: • US Citizenship

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