ServiceNow QA Tester (DHS)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow QA Analyst with an active current DHS clearance to our DHS federal customer.

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

The Work

We are looking for a detail-oriented and experienced QA Analyst who specializes in ServiceNow to ensure the quality and reliability of our software solutions. The ideal candidate will have a strong background in quality assurance methodologies, testing processes, and a deep understanding of ServiceNow platform functionalities.

You will be embedded within an agile team supporting a DHS client who is implementing ServiceNow.

Responsibilities:

Collaborate with cross-functional teams to understand requirements and develop comprehensive test plans for ServiceNow implementations and enhancements.
Design, develop, and execute test cases, scripts, and procedures to ensure the quality and integrity of ServiceNow applications.
Conduct functional, regression, integration, and performance testing to identify and address software defects and performance bottlenecks.
Work closely with developers and product owners to troubleshoot issues, reproduce defects, and ensure timely resolution.
Utilize industry-standard QA tools and methodologies to streamline testing processes and enhance overall product quality.
Participate in agile development processes, sprint planning, and release management activities.
Provide regular status updates, reports, and metrics on testing progress and product quality to stakeholders.

Minimum Job Requirements:

Bachelor’s degree in computer science, Information Technology, or related field.
3+ years of experience in software quality assurance with a focus on testing ServiceNow applications.
1+ years of ServiceNow platform functionalities, including incident management, change management, and service catalog.
1+ years creating and executing test cases, test scripts, and test plans.
1+ years of experience with automated testing tools such as Selenium, Jenkins, or similar.
US Citizenship is required (required by the federal government for this position).
Must be able to obtain Public Trust clearance
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)

Desired Skills:

Active DHS Public Trust
Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.
Good understanding of basic system technologies as they relate to the project deliverables.
Ability to maintain project roadmaps.
Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$63,511.00 - $107,968.00

Nationwide Remote Office (US99)

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