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Posted on: 19 February 2024





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ServiceNow Business Analyst

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Junior ServiceNow Business Analyst with an active current DHS clearance to support upcoming needs with our federal customers.

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Work

The Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into user stories which applications and solutions are developed. This position is within the context of an Agile team. The Business Analyst defines detailed stories, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams.

This position will be working directly with stakeholders, serve as a Business and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements:

1+ years of experience in a fast-paced IT environment

1+ years of experience with the ServiceNow Platform

1+ years of business analysis experience

Ability to write and decompose user stories with clear acceptance criteria

US Citizen

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)

Desired Skills:

Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.

Good understanding of basic system technologies as they relate to the project deliverables.

Ability to maintain project roadmaps.

Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.

Active DHS Public Trust






Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$47,717.00 - $81,118.00

Nationwide Remote Office (US99)


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