Senior User Researcher

We are on a quest for extraordinary individuals who are mission-driven and aspire to create a profound and positive impact in the world by addressing the skills crisis. Our dazzle of zebras is a force to be reckoned with - they possess unwavering determination, take decisive action, push boundaries with innovative ideas, and thrive in an environment that offers autonomy, trust, and accountability to deliver exceptional outcomes.

The skills crisis is a colossal challenge, one that is expected to have a greater economic impact than the COVID-19 pandemic. The shortage of skilled workers is leaving millions of positions unfilled, and this crisis has been deemed by the World Economic Forum as one of the biggest challenges of our time, second only to climate change.

The world’s largest companies are transforming into skills-based organisations to survive, but most are struggling to do so without the proper tools. That's where we come in - we have built an innovative platform for workforce management that empowers companies to make skill-based decisions and thrive.

Our existing clients have already witnessed the positive impact that skill-based decision-making has on organisational performance, diversity, culture, and management insight. We have several FTSE100 customers and have recently secured funding from a top European VC fund.

We are now assembling the right team to help us become the leader in the multi-billion dollar skill-based workforce planning market. Our mission is clear and ambitious - by 2033, we will be recognised as the most crucial HR system for the world’s largest companies. In doing so, we will be driving a quarter of all people decisions and will be making a significant contribution towards solving the skills crisis. We’d love you to join us and make a difference that will shape the future for generations to come!

The Challenge

The ultimate aim is to build a fantastic experience that meets the needs of our users. Of course, a significant part of the fun will be figuring out exactly what those user needs are, and testing ideas quickly.

The Team

You will report to the Head of Design, and sit across a small number of product teams and closely partner with embedded Product Designers and Product Managers. You will also get to work closely with other stakeholders across the business, such as Customer Success and our occupational psychologists.

Responsibilities

• Inform our overall vision and strategy, working closely with the Head of Design
• Facilitate the definition of research goals and the right approach, working closely with members from product management, engineering, and commercial
• Discover, validate, and communicate real needs of users using a mix of qualitative user research (tactical and strategic) and quantitative data
• Enable PDE teams to make user-informed decisions
• Shape a research practice that’s tailored to our specific customers, end users, and company goals
• Drive and perform ResearchOps activities, such as ensuring steady access to users
• Build user-centred practices in new teams and help teams adopt and embed them into their Agile workflow
• Enable Product Designers to conduct tactical research such as user testing semi-autonomously e.g. through advice, quality control and training
• Actively engage and communicate clearly and effectively with stakeholders at all levels
• Know the HR industry, the competitive landscape and our company strategy

Requirements

• You have experience with research for functional and complex web based digital products and services
• You have experience conducting research with professional users including participant recruiting and methodology
• You comfortably plan, execute, analyse and socialise tactical and strategic user research
• You are an excellent communicator verbally and in writing. You can articulate user needs and how they drive design and experience requirements and can convince others of your reasoning 
• You have strong analytical skills, producing actionable recommendations from user research
• Your research can help solve specific product and design problems as well as inform journeys across an entire product, and you habitually consider how details fit into the end-to-end offering
• You have a firm understanding of a user centred, iterative design thinking approach and are able to facilitate innovation projects with stakeholders of other functions
• You have experience with ResearchOps in addition to practising research
• You love working with colleagues to improve your and their skills, and the overall team’s ways of working
• You thrive in a dynamic start-up environment

Benefits

• 25 days holiday, monthly socials and much more to come!
• Remote work environment with the opportunity to drop into our London office. We mostly WFH but occasionally get together in central London to facilitate greater collaboration.
• More perks as we (and you) think of them!

At Spotted Zebra, we welcome people of all stripes. We are committed to providing equal opportunities and an inclusive and diverse culture.

We believe that each and every one of us possesses an extraordinary set of skills and abilities, waiting to be discovered, nurtured, and harnessed for the benefit of all.

We are a team. And no matter your race, gender, sexual orientation, religion, civil or family status, age, or disability, we will empower you to unleash your superpower to help us create a world where everyone is able to utilise their unique blend of skills and abilities to contribute to the greater good.

Everyone is unique and we encourage you to let us know in your application, or share with your recruiter directly, if there is anything we can do to make your interview experience with us more comfortable and positive.

At Spotted Zebra, everyone is welcome. So even if you don’t meet all the requirements, we would still love to hear from you. We are always keen to speak with people who are passionate about our mission.

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