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ExtraHop Networks, Inc
Worldwide
Posted on: 07 March 2024
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Senior Technical Writer
ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organization’s network, the truth about what they’re doing, and how to stop them at top speed. We partner with every customer, every day, to reveal it. Are you ready to join us?
We are seeking a highly skilled and experienced Senior Technical Writer to join our organization. As a Senior Technical Writer, you will play a crucial role in our company's success by leading the creation of high-quality technical documentation for our products and services. Your expertise in technical writing, coupled with your leadership abilities, will enable you to drive high-quality content while collaborating closely with cross-functional teams.
Responsibilities:
- Own the strategy, planning, and execution of assigned features and functional areas to ensure the delivery of accurate, clear, and user-friendly documentation and UX strings for our products and services.
- Help establish and maintain documentation standards, style guides, and templates to ensure consistency and quality across all technical content.
- Produce comprehensive and high-quality technical documentation, including user guides, API documentation, UX strings, deployment guides, release notes, and other supporting materials.
- Collaborate with cross-functional teams, including software engineers, product managers, and UX designers, to gather information, review content, and ensure the accuracy and completeness of technical content.
- Review and edit technical content for grammar, clarity, coherence, and adherence to established standards. Provide constructive feedback to team members to enhance the overall quality of deliverables.
- Manage content repositories and ensure content is up-to-date with product updates, new features, and changes.
- Continuously assess and enhance the content development process to streamline workflows, improve efficiency, and optimize content delivery.
Qualifications:
- Bachelor's degree in Technical Communication, English, Computer Science, or equivalent field experience.
- Proven experience (7 years) working as a technical writer, creating technical documentation for complex software products or services.
- Excellent written and verbal communication skills, with exceptional attention to detail and grammar.
- In-depth knowledge of technical writing principles, methodologies, and best practices.
- Proficiency with authoring tools, content management systems (CMS), and other technical writing tools. Experience with DITA is a plus.
- Familiarity with software development methodologies and technologies.
- Ability to work collaboratively in a fast-paced, deadline-driven environment.
- Strong problem-solving and critical-thinking skills.
Join our team as a Technical Writer and make a significant impact on our organization by producing outstanding technical documentation!
All R&D Employees will be required to attend 2 mandatory in-person events every year of approx. 4 days duration.
$105,000- $135,000 + benefits+ options
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
#LI-CS1
ABOUT EXTRAHOP
ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.
ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity.
Benefits/perks listed below may vary depending on the nature of your employment with ExtraHop and the country where you work.
- Health, dental, and vision benefits
- Honor System PTO and 9 Holidays (US only) + 3 Days of Paid Volunteer Time
- Non-Commissioned positions are eligible to participate in annual discretionary bonus plan
- FSA and Dependent Care Accounts + EAP where applicable
- Educational Reimbursement
- 401k with employer match or Pension where applicable
- Pet Insurance (US only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.
We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Our people are our most important competitive advantage, leading the charge against nation-states, cyber criminals, and insider threats.
Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote
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