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Posted on: 13 May 2024





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Senior Technical Project Manager

Location requirements:

Remote Based. Open to candidates on the East Coast

About the Role:

BigPanda is looking for an experienced Value Delivery Manager (Project Manager) to join our fast-growing Professional Services team. In this position, you will put your expertise to use to design project plans, execute projects, influence customer decisions, provide ongoing reports and updates, and guide successful onboarding projects. Be ready to hit the ground running with your ability to shape customer decisions, identify and mitigate risks to projects, and be a clear communicator.

For an understanding of what BigPanda does, please watch the following video: 

What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA?

To learn about our onboarding process, please watch the following video: 

Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU


  • Lead multiple onboarding projects from kickoff to go-live
  • Partner with Solution Architect and Solution Engineer to ensure that the BigPanda solution is able to meet our client’s business goals in addition to their technical requirements
  • Ensure continuous communication about project status, goals, scope, risks and mitigation plans
  • Develop and maintain technical and product proficiency in the BigPanda product
  • Actively contribute to best practices and drive continuous improvement to the PMO


  • 3+ years of project management experience with enterprise IT Projects or SaaS Implementations, PMP Preferred
  • Demonstrated responsibility for timelines, deliverables, budget, and resources
  • Detail-oriented, energetic, efficient individual with a “get it done” attitude
  • Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads
  • Experience developing risk identification and mitigation plans
  • Experience with digital transformation projects and implementing operational improvements alongside technical solutions
  • Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives.
  • Ability to travel up to 10% for key project milestones


About Us:

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. 

Our Benefits

  • Competitive equity
  • Remote-first environment
  • Unlimited PTO
  • Twelve (12) paid holidays throughout the year 
  • Comprehensive health benefits
  • #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents
  • Financial planning services
  • Employee learning & development budget
  • Values-based recognition (quarterly and annually)
  • Social community & ERG programs
  • Dog friendly office
  • Lunches provided in office
  • Flexible work environment along with a work-from-home stipend to support remote work arrangements
  • Values-based culture


Market competitive salary with an anticipated base compensation range of $140,000 - $185,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.


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