Senior Technical Account Manager

We are seeking an experienced Technical Account Manager to join our founding team. This role requires a unique blend of technical expertise, customer engagement skills, and a passion for open-source technologies. 

You will play a pivotal role in supporting and guiding our customers, ranging from engineers to non-technical decision-makers, through the complexities of cloud infrastructure and web development. 

Your day-to-day responsibilities:

• Provide expert guidance and support to customers on Qovery’s platform and its integration with the different cloud providers.
• Lead and maintain our support processes, ensuring we offer our customers the best support, speeding up our response times and making it scale (tooling, documentation, guides, training etc..).
• Work closely with Engineers and non-technical stakeholders, explaining complex technical concepts in simple, understandable terms. 
• Actively contribute to our open-source projects, including Qovery CLI, Terraform Provider, Replibyte, and Qovery web console (both improvements and bug fixes) 
• Maintain fluency in at least one programming language and demonstrate the ability to quickly learn new languages such as Kotlin, Rust, and Golang. 

About you

• Senior-level engineering experience, particularly in Cloud infrastructure and web development. 
• Proficiency in at least one of the following: AWS, Azure, GCP, Cloudflare, Kubernetes. 
• A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems)
• Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang (preferred). 
• Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders.
• Experience with technical support on SaaS products
• Fluency in oral and written English; additional language skills are a plus.

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