Senior Solutions Architect

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.

About the role

The ideal candidate for this Senior Solution Architect role is a strategic and trusted advisor with a deep understanding of technology and a passion for customer success. You should possess a unique blend of technical expertise, customer-centricity, and strong communication skills. Also, you should be a problem-solver who thrives in a collaborative environment, fostering knowledge sharing and continuous learning within the team while actively shaping the future of Digibee's product offerings through their deep understanding of customer needs.

Key Responsibilities:

• Technical Advisor: Serve as a strategic and trusted technical advisor to a portfolio of customers, providing guidance that aligns with the long-term strategic goals of both the customer and Digibee, while ensuring a strong focus on technical excellence.
• Adoption: build and maintain time-to-value mappings and roadmaps, with a keen eye for optimizing solution implementation efficiency. Ensure the rapid delivery of value to customers while upholding the highest standards of technical integrity.
• Customer Enablement: Expertise in customer enablement including technical training, boot camps, hackathons, and guided sessions.
• Architecture: Architectural outlines should consistently reflect high-quality designs that cater to the needs of senior IT stakeholders within customer organizations. Your solutions must align with customer objectives while upholding scalability, reliability, and customer satisfaction as paramount goals.
• Collaboration: Will play a vital role in fostering collaboration among internal teams, such as Engineering and Support. Handling escalated issues and contributing to product development are essential responsibilities. Additionally, may participate in discussions with the sales team to identify upsell and crosssell opportunities for existing customers.
• Customer Voice: Will actively shape and influence product growth and scalability by designing new offerings and innovative ways to enhance customer satisfaction. Advocate for customer needs is crucial in guiding product development and improvements.
• Mentor and Knowledge-Sharer: In addition to your technical responsibilities, you may provide mentorship, guidance, and knowledge-sharing with less experienced team members. Your role is to help develop the skills and expertise of your colleagues and promote a culture of collaboration and continuous learning.
• Repository Enrichment and Innovator: Contribute to and leverage the knowledge repository, adding design best practices, customer insights, and innovative ideas. This repository serves as a valuable resource for the organization, fostering continuous improvement and excellence in solution architecture.
• Problem Solver: will also be adept at solving problems. Should have a demonstrated ability to tackle intricate technical challenges, create innovative solutions, and provide guidance to your team and customers.

What you’ll need to bring

• Bachelor’s degree in Computer Science, Information Technology, or a relevant field.
• 8+ years of experience in a Solution Architect role; Preference for 3+ years of experience in a SaaS company.
• Strong understanding of integration technologies and challenges customers face with the adoption of infrastructure platforms.
• Strong documentation, analytical, and problem-solving skills.
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
• Experience in delivering on-site and remote training to partners and customers, assistance with the development and maintenance of the training and workshop material itself.

Location

Brazil / Remote

Our perks and benefits

• We’re remote first, with a flexible working schedule
• Health care 
• R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
• Life insurance
• Child care assistance
• Gympass 
• MacBook setup to work (Product roles)
• English course: we have a partnership for group classes for R$100 monthly

Our culture

We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!

At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.

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We are interested in every qualified candidate eligible to work remotely in the country of this job posting. However, we are not able to sponsor visas for this position.

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