Senior Site Reliability Engineer

Imagine yourself here!

OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, Cox, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).  

OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,800+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.

OpenGov is a 2023 Top Workplaces USA award winner and a Forbes 2022 America's Best Startup Employer!

Job Summary:

OpenGov is the leader in modern cloud software for cities, counties, state agencies, school districts, and special districts. With a mission to power more effective and accountable government, OpenGov serves thousands of public sector leaders and their organizations. We are built exclusively for the unique budgeting and planning, account, permitting and licensing, procurement, and asset management needs of the public sector. The OpenGov Cloud makes organizations more collaborative and efficient, enabling best-in-class communication with stakeholders and your community.

OpenGov Budgeting & Planning is the only end-to-end collaborative budgeting software designed to meet the unique needs of public sector planning and analysis all year round. Trusted by hundreds of forward-thinking local government and state agencies, OpenGov Budgeting & Planning is the industry’s most collaborative solution for budget process automation, strategic capital planning, personnel cost forecasting, financial system integration, and budget book publication. With the most complete set of reporting, engagement, and transparency tools integrated throughout - you are in control of driving an effective planning process, executing your strategic goals, and strengthening your public trust.

OpenGov seeks a Site Reliability Engineer (SRE) for our Budgeting & Planning product. In this role, you will be pivotal in maintaining and optimizing our environments, including production and pre-production. Your expertise in cloud infrastructure will ensure the high availability, scalability, and resilience of our applications. You will manage our CI/CD pipelines to ensure we can roll out new code frequently with as much automation as possible. You will play a crucial role in upholding our service level agreements (SLAs), responding swiftly to incidents, and using advanced monitoring tools to manage system health proactively. This position is critical to our goal of developing trustworthy and engaging software solutions for the public sector.

If you are passionate about our mission and wish to be a part of this exciting opportunity, please apply.

Responsibilities:

• Developing and maintaining highly automated CI/CD pipelines.

• Collaborating with software engineering teams for deployment and issue resolution.

• Managing and optimizing development, staging, ephemeral, and production environments.

• Ensuring AWS cloud infrastructure's high availability and reliability.

• Orchestrating containers with Kubernetes.

• Conducting security assessments, including via automation.

• Optimize resource usage and hosting costs.

• Implementing and managing observability for real-time monitoring and alerting.

• Upholding SLAs through efficient performance monitoring and incident management.

• Participating in on-call rotations for prompt incident response.

• Driving big initiatives and leading project teams.

• Plan work and deliver on time.

Requirements & Preferred Experience:

• Bachelor’s Degree in computer science or a related discipline or similar work experience.

• 8+ years experience as a Site Reliability Engineer.

• Strong Linux fundamentals and bash/python scripting skills.

• In-depth experience with cloud infrastructure (e.g. AWS, GCP or Azure).

• Strong experience in infrastructure as code using tools like Terraform/Helm/Kustomize.

• Proficiency in Kubernetes/Docker for container management.

• Deep experience with CI/CD tools such as Github Actions, ArgoCD, Gitlab, Jenkins.

• Experience with observability and monitoring tools, especially Datadog and Grafana.

• Proven track record of meeting SLAs and handling incident responses with PagerDuty, OpsGenie.

• Experience with capacity planning and disaster recovery planning.

• Ability to work effectively with software engineering teams.

• Strong communication skills and a dedication to ongoing learning and improvement.

• Excellent verbal and written communication skills in English.

• A strong ownership attitude and a track record of taking responsibility for challenges.

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Funding: Over $250 million, late stage venture backed company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.

» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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